About MOLOCO

Moloco’s goal is to make the digital economy more equitable and profitable by delivering advanced machine learning to companies of all sizes. With Moloco’s machine learning platform for growth and performance, every app publisher and online retailer can now unlock the value of their unique, first-party data for user acquisition, retention, and monetization campaigns. 

Founded in 2013, our advanced machine learning engine powers our product portfolio. Moloco Cloud DSP enables performance marketers to quickly scale user acquisition and achieve greater lifetime value through battle-tested prediction models. Moloco Retail Media Platform enables online retailers and marketplaces to establish their own performance ads business. 

Our technology is best in class; we received the SMARTIES X silver award for Machine Learning and AI, and Moloco was named the Cross-Industry Winner for Google Cloud Customer Awards. 

The company is in hyper-growth mode and we ranked #95 in the Inc. 5000 fastest-growing private companies for 2022. We ranked #91 among Deloitte’s 2021 Fast 500 and have been certified by 91% of the company via Great Places to Work

It’s a great time to join this innovative team. Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Seattle, London, Seoul, Singapore, Beijing, and Tokyo. For more information, visit www.moloco.com

About the role

We’re looking for an experienced Customer Solutions Engineer with a passion for solving complex problems to help our customers be successful. This client-facing role will champion the developer experience, and supports customer’s technical integration and implementation with Moloco’s various APIs and services, as well as debugging integration issues, producing technical documentations, and providing technical consultation to customers.

The Customer solutions engineer will also work closely with Moloco’s Account Management, Product Management, and Engineering teams to channel feedback, coordinate on troubleshooting, onboarding customers, and releasing features to customers.

What you'll do

  • Serve as a technical point-of-contact providing customers with implementation support, technical guidance, and promoting engineering best practices
  • Analyze customer data and integration work to identify and mitigate data quality issues
  • Proactively troubleshoot technical errors and issues, resolve or escalate internally within the team.
  • Coordinate with internal engineering teams to test, document, and release features to customers
  • Build and maintain sample code and reference implementations 
  • Develop and maintain up-to-date external-facing technical documentations - web, github, etc.

What you’ll need to succeed

  • 5+ years of work experience, with at least 3+ years of customer-facing solutions / integration engineering roles
  • Computer science, or equivalent technical background
  • Good understanding of online service systems and businesses; especially SaaS industries and API-based technologies.
  • Data-driven and analytical mindset
  • Fast learner and self-initiative personality
  • Comfortable with fast-paced environment
  • Fluency both in Korean and English

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