About Mogli
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. Our products are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team focused on accelerating our clients' success globally.
What we hold sacred around here:
Empathy: A powerful characteristic that’s about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions. Offer tactful solutions. Instead of serving our own interests, we are wired to serve others.
Hustle & Tenacity: We are action-oriented and happiest in motion. We take pride in delivering exceptional experiences for our clients & partners. In the midst of adversity or challenges, we don't quit, but hold to a vision and eliminate barriers to find resolution & make things happen.
Twinkle in your Eye: It’s that hidden energy, emotion, or humor – the excitement of having a particular idea before putting it into action. You know something about something and you are excited to share that knowledge.
Proactive: We aim for a no-surprises policy that builds trust by outlining the next steps early and often, identifying patterns, and courageously communicating. A little extra effort up front saves a big effort later on. Proactivity is a generous and conscientious act.
Growth Minded: We are continually evolving, creating, beautifully curious, and willing to step outside our comfort zones. Unwilling to settle for how things are, we are always looking for ways to engage more effectively and efficiently. Navigating a growing and dynamic business is easiest with a growth mindset.
Location: Remote within the United States
Reports to: Director of Solutions Implementation
Salary: $95,000 to $115,000 base salary, eligible for annual bonus
Anticipated Start Timeline: May-June, 2024
Schedule: Flexible work hours within a standard business day
What we are looking for:
We're looking for a Solutions Engineer to join our team and report to the Director of Solutions Implementation. From day one you will serve as a trusted liaison in the sales process when complex technical services are involved, and be a central source of continuity for clients by implementing custom solutions post-sale. As an integral part of the company and product growth, Solutions Engineer contributes technical expertise to our partners, marketing department, and product team.
Some traits we're looking for, from you::
- Excellent verbal and written communication skills. You communicate with candor, openly communicating both success and also when things are heading off track
- Customer empathy to understand their needs and gather appropriate requirements
- You are tech-savvy and can learn new tools with ease
- Strong analytical and problem-solving skills
- Ability to apply engineering, technology, or other related principles to product sales
- Excellent organizational skills, attention to detail, and conscientious data habits
- Excellent sales and client service skills with a proven ability to explain, document, and demonstrate technical products/solutions to non-technical audiences
- You are capable and willing to manage multiple competing priorities
- Proactive, solution-oriented thinking, and the flexibility to apply it over a range of context
- Disciplined adherence to processes with willingness to streamline them as needed
What your day to day looks like:
Professional Services / Technical Implementation
- Make Mogli sing by maximizing the value Mogli SMS delivers to the client by providing appropriate solutions to their business needs within their constraints
- Own the professional services lifecycle: In tight coordination with the client, conduct scoping, implementation, testing, rollout, training, documentation, and sign-off of the build within the agreed time and budget
- Be a source of continuity from the sales process through implementation by building customizations and/or automations requested by the client during the sales process
- Adhere to internal processes regarding time tracking, project management, knowledge management for professional services for proper accounting and risk management
Sales and Marketing Support
- Instill in prospective clients high confidence in Mogli and its products and propel opportunities forward by providing accurate technical information, projecting technical strength, and showcasing our partnership approach in pre-sale interactions
- Arm our Sales and Marketing teams with compelling demo environments to smoothly communicate our product value proposition to more prospects faster and technical talking points for the strongest possible marketing material and presentations
- Conduct discovery sessions with existing and potential clients to assess and understand technical requirements for Mogli SMS and Salesforce systems and help our Sales and Account Management team to properly position our product and maximize value
- Collaborate with our Product and Sales team to provide accurate, holistic quotes for custom client requirements to ensure collaboration for a positive client experience
- Build Proof of Concepts and perform demonstrations as needed to secure strategic clients
Product Development
- Look for patterns by channeling technical experience, client needs, and application trends to inform Mogli’s development roadmap and sharpen the product
- Assist the Product team with research and development of new product features, innovations, and integrations
- Build and manage product extensions (add-on packages) to provide a technically sound, scalable, and profitable revenue stream while delighting customers and solving their pain
Partner Support
- Support Partner Alliance Manager’s mission to recruit and retain partners in order to extend Mogli’s reach and enhance our competitiveness
- Cement strong partnerships and make Mogli the partner-of-choice by providing partners with compelling demo material and technical assistance to maximize the joint opportunity
- Foster potential partner interest and confidence in Mogli at engagement events and support partner and client satisfaction during the implementation phase post-sale
- Assist partners/Salesforce SEs/AEs with configuration, automation, replication, and review of Mogli use cases in their demo environments
Team Management and Continuous Improvement
- Maintain data integrity of key systems (time entry, cases, implementation library, etc) to ensure processes serve core business goals and create valuable metrics
- Assist the Director of Solutions Implementation in managing aspects of the department as needed
- Assist Customer Success Team on a limited, contained basis to address specific classes of issues
What you bring to the table:
- Knowledge of Salesforce architecture, clouds, products, use cases
- Experience deploying and/or supporting Mogli SMS or similar messaging SaaS product
- 2-3 years of experience with declarative configuration of Salesforce and related products
- Marketing Cloud and Apex programming experience preferred
- Background managing client accounts and/or directly interacting with clients
- 1-2 years of related product, solution engineering, or sales experience
- Bachelor's degree in Engineering, Business, or other related fields
- Understanding Nonprofit and Higher Education sectors is a bonus, but not required
The Benefits We are Proud to Offer:
- Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
- Support for professional development, including professional certification
- Matching 401k plan
- Employee Assistance Plan, AD&D, etc
- Flexible Time Off Policy
- 9 US Federal Holidays and 6 paid sick days
- Work from Anywhere in the United States
Our Commitment to Diversity, Equity, and Inclusion
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you.
