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  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2024
  • 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
  • 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
  • 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

 

ModMed is hiring a driven RCM Trainer (level 2) to join our positive, passionate, and high-performing RCM (aka BOOST) Team. In this client-facing role, you will serve as the primary trainer for new and existing practices acriss multiple specialties. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client. This is an exciting opportunity to leverage your RCM expertise to improve skills, training, delivery of learning curriculum and achievement of business goals be delivering all training methods and contributing to training initiatives.

Your Role:

  • Facilitate and document Training for Premier/Medium complexity practices across specialties for new and existing RCM clients.
  • Demonstrates full competency in Modernizing Medicine’s Practice Management System and/or Financials with the ability to support and train add-on/ancillary features (MMPay, Google Drive, BOOST processes workflows).
  • Deliver virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role and ability to relate to RCM and BOOST Workflows for successful outcomes.
  • Maintains competency with product enhancements and process updates within BOOST. Troubleshoots technical issues and collaborates with BOOST team to provide feedback for content and curriculum updates.
  • Product release new features and BOOST Process updates 
  • Feedback related to content and curriculum updates 
  • Manages time and timely feedback related to client consumption of training and readiness to go live. 
  • Using the appropriate BOOST preferred platform (SF, CloudCoach, etc) provide feedback to the Project Manager or Client Advisor with training outcomes.
  • Effectively manages time to keep training sessions to the allotted durations and maintains daily schedule accordingly.  

Skills & Requirements:

  • Bachelor's degree in healthcare administration preferred
  • Ability to travel domestically up to 30% 
  • Medical billing and RCM experience is preferred
  • 3 + years of experience in software training, implementation, and/ or relevant practice experience.
  • Utilization and experience in MMPM platform is a plus.
  • Energetic and motivating personality with a strong desire to win for the team - stellar customer service
  • Ability to work independently in a remote working environment as well as part of a team in fast-paced situations
  • Exceptional written, verbal and interpersonal communication skills
  • Proven track record of training & guiding others in workflows and projects
  • Proven ability to deliver effective presentations both virtually and in-person to clients and peers.

#LI-LM1

#REMOTE

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

  • Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
  • Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
  • Allowances: Annual wellness allowance to support your well-being and productivity,
  • Earned, casual, and sick leaves to maintain a healthy work-life balance,
  • Bereavement leave for difficult times and extended medical leave options,
  • Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
  • Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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