About Modern Health

Modern Health is a mental well-being platform for employers. We are the only solution to cover the full spectrum of mental well-being needs through both evidence-based technology and professional support from a coach or therapist. Whether someone wants to proactively manage stress or treat depression, we guide people to the right care at the right time and help companies save money in engagement and healthcare costs. We are venture-backed and have raised from top VCs including Kleiner Perkins, Y combinator, Afore, and Precursor Ventures. We are building a world-class team to make a positive impact and improve the way people live. Are you mission driven and motivated to make a change? We'd love to hear from you.

The Role 

As Client Success Manager, you own Modern Health’s employer relationships from launch through contract renewal. You are responsible for driving product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

This role reports to the Head of Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone excited to positively impact the lives of millions in a highly visible role. 

What You'll Do

  • Strategic Relationship Management
    • Build and manage strategic relationships with a broad range of stakeholders, including Benefit Managers, HR Executives, and consultants
    • Partner with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings
    • Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
  • Client Success Strategy
    • Build and manage strategic relationships with a broad range of stakeholders, including Benefit Managers, HR Executives, and consultants
    • Partner with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings
    • Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
  • Commercial Operations and Reporting
    • Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success
    • Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
    • Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
    • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

 What We Look For... 

  • 5+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech, learning & development, and/or employer benefit space 
  • Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts 
  • Experience and comfort using data to share insights and make actionable recommendations  
  • Engaging presentation skills, and a desire to lead projects with high visibility
  • Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
  • The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
  • A sincere interest in and empathy for your clients and co-workers
  • Passion for our mission and understanding of the healthcare/benefits space 
  • Intellectually curious and a fast learner
  • Excited to travel for work (20-30%)

Other Reasons Why You’ll Love Working at Modern Health…

  • You will work with a passionate team dedicated to making a positive impact 
  • You will directly impact the lives of millions 
  • Awesome office with snacks and catered lunch in the Financial District 
  • Amazing health benefits for you and your family 
  • 401k through Vanguard
  • Unlimited/Flexible PTO 



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