We are looking to hire an IT professional to join our Employee Experience Team at Mode to handle end-user support and employee onboarding as we quickly scale in every direction. In this role, you will be integral to growing our business as you provide the best employee IT experience for existing and new hires across all teams at Mode.
Mode is a remote-first environment, however this is one of very few roles on our team that must be based in the San Francisco Bay Area, with ability to commute to our office in San Francisco daily as we prepare to reopen our office and when it is open. Current estimated opening date is mid-July 2021.
What you’ll do
Provide online and in-person helpdesk and IT support for a rapidly growing company
Build and manage onboarding and offboarding processes; oversee workstation moves and setups when we we return to the office
Manage single sign-on and cloud applications such as Google for Work, Office 365, Bushel/Casper, Okta, JAMF etc.
Handle setup and troubleshooting for AV system, video conferencing etc.
Project management for IT roll-outs
Be an integral part of the People and Employee Experience Teams—assist with ad hoc projects as needed
What we look for
Must have experience with MacBooks and other Apple products, you will also be working with a small number of individual Windows machines
Familiarity with JAMF
Customer service approach
Experience working in a technical support role in an office environment
Knowledge of basic security best practices
Mode is a collaborative analytics platform that brings teams together around data to make game-changing decisions.
In everything we do, we strive to put the people we do it for first. This starts internally: together we're building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy balance between work and personal pursuits.
Benefits you can expect as a Mode employee:
Generous, flexible PTO and family leave
Flexible work schedules — we trust you to know what will make yourself most productive
Excellent health coverage for team members and their families (Mode pays 100% of the premiums)
Supportive work environment and a manager who is focused on your professional growth
Company events that highlight our team's passions and hobbies
Mode is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. For California residents please review our CCPA Privacy Notice linked here.