At Mode, our job is to make analysts successful. We aim to help analysts not only by building software, but also by providing the support and resources analysts need to make an impact. We don't just troubleshoot product questions or resolve bugs — we help customers solve analytical problems, build custom reports and visualizations, and even teach them SQL. We pride ourselves on being able to find solutions — even if only partial ones — to unconventional requests.
As a Customer Success Manager, you'll play a key role in helping customers use Mode to achieve their goals.
What you'll do
Become a Mode expert
Operate and optimize customer success tools — this includes contributing to our knowledge base, and collecting customer feedback
Get to know our customers — develop strategic and collaborative relationships and help our customers get the most out of Mode
Be an advocate for customers and represent their needs in internal conversations
What we look for
Domain knowledge of SaaS at enterprise level
Experience in the data and analytics space
Knowledge of SQL a plus
Experience communicating with customers or prospects
Creative problem solving skills, you won't be using a playbook; you'll be helping write one
Compassion and deep commitment to helping customers and make sure they have a great experience
Mode is a collaborative analytics platform that brings teams together around data to make game-changing decisions.
In everything we do, we strive to put the people we do it for first. This starts internally: together we're building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy balance between work and personal pursuits.
Benefits you can expect as a Mode employee:
Generous, flexible PTO and family leave
Flexible work schedules—we trust you to know what will make yourself most productive
Generous professional development policy that includes funds earmarked for each employee's discretionary professional growth—Have a conference you want to attend? A class you want to take? If it's helping take your career to the next level, it's on us.
Excellent health coverage for team members and their families (Mode pays the 100% of the premiums)
Supportive work environment and a manager who is focused on your professional growth
Company events that highlight our team's passions and hobbies
Snacks and in-office lunches shared at our ever-growing lunch table
Mode is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.