Moda Operandi is looking for a Mandarin-speaking Private Client Advisor to support our International Client Experience team in London. The Private Client Advisor is responsible for image consulting, curating personal style, and consistently providing a superior level of service.

Through passionate fashion expertise Stylists are responsible for increasing customer conversion and retention, driving business revenue, introducing new customers to M’O, and creating brand loyalty.  

What You'll Do:

  • Consult with clients and prospects regarding fashion trends and their individual needs
  • Drive tangible revenue & intangible revenue through customer acquisition, retention, growth and satisfaction
  • Provide white glove, high touch service
  • Construct clear and accessible lines of communication for current and prospective clients
  • Optimize the customer experience through personalized, premium, high-touch service
  • Establish strong personal relationships with clients to encourage customer loyalty and increase sales, meeting and exceeding sales goals
  • Build spend levels of existing client base to VIP level
  • Maintain base of global contacts and comprehensive knowledge of industry leaders
  • Recognize and avert probability of lapsed customers via outstanding service and consistent communication
  • Collaborate with Director of Sales and CRM to devise and implement effective customer outreach methods to engage potential clients and reconnect with lapsed customers
  • Respond to customer queries and needs effectively & efficiently, acting with urgency to deliver results
  • Execute loyalty program benefits to qualified clients; devise ways to surprise & delight clientele
  • Ensure product arrival notification emails sent, special orders processed and team workload is met
  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Collaborate with Customer Experience to ensure that every team member adopts a customer-centric approach
  • Act as a business owner, mentor to junior team members, and positive brand advocate

Who You Are
You have experience as a Private Client Advisor, fashion concierge or retail associate in fashion and luxury goods retail with an established clientele required
Superior market, product & brand awareness, and exceptional ability to match to customers’ needs

Industry Experience:

  • Experience within luxury product and a keen understanding of luxury client attributes, needs and expectations
  • Past experience and/or demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Meeting and/or exceeding revenue expectations

Specific Skill Requirements:

  • Fluent in Mandarin, both verbal & written 
  • Excellent English verbal and written communication skills
  • Written and spoken fluency in at least one other foreign language advantageous
  • Bachelor’s degree preferred 
  • Strong motivation and capacity to lead by example, inspiring productivity and results
  • Proven track record of constantly raising the bar, elevating service levels and driving revenue
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter & confident decision-maker, able to work independently and as part of a team 

About Moda Operandi

Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women and men to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry and home, ships to 125 countries, and has raised nearly $300M in funding from top-tier global investors.

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