Implementation Managers set our customers up for long-term success by managing the implementation process for our enterprise-level accounts. As an Implementation Manager, you will drive adoption and customer value by delivering a world-class, on-time, and value-oriented onboarding experience.
Bachelor’s degree, or foreign equivalent from a notable college or university
4+ years professional services, project management, or consulting experience Strong technical aptitude and attention to detail; can confidently project manage a technical project with many moving pieces
Excellent interpersonal and written communication skills
Love of data, and a thorough understanding of how data-driven decision making transforms a product or business
Ability to multi-task and prioritize without being frazzled
Comfortable working in a fast-paced environment
Lead the delivery of multiple, concurrent enterprise-level Mixpanel implementations
Develop an intimate understanding of customers’ businesses and strategic objectives
Design and execute against detailed project plans to ensure on-time delivery
Assist in the design and optimization of various onboarding programs
Align customer KPIs and value drivers to Mixpanel product solutions
Coordinate cross-functional resources and input (Customer Success, Sales Engineering, Sales)
Mitigate project risk by communicating clearly and escalating internally when appropriate
Establish strong, lasting relationships with key customer stakeholders
Manage customer expectations effectively
Why join Mixpanel?
We were valued at $865mm by Andreessen-Horowitz in 2014, and our revenue has grown significantly since then. We're the clear market leader in the product analytics space, with 11x more market share than the next competitor, according to Datanyze.
Our mission is to help the world learn from its data, and we are helping 20,000+ companies and counting, including Amazon, Salesforce, Microsoft, iRobot, The United Nations, and more!
We enjoy working in a collaborative environment where we help each other grow and learn
Mixpanel is an equal opportunity/affirmative action employer supporting workforce diversity.
FLSA Statues: exempt
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records