About Mixpanel

At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics platform, companies can analyze how and why their users engage, convert, and retain in real time across web, mobile, and smart devices. Then they can use that data to improve their business and products.

Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, Austin, London, Barcelona, Paris, Amsterdam and Singapore.

Responsibilities

  • From answering customer emails to working with our internal teams globally, you’ll have the opportunity to define the customer experience and build a world-class support team
  • Strategically use product expertise and technical know-how to provide customers with excellent, tailored solutions
  • Help define and execute Support team processes
  • Be a strong customer advocate, identifying and reporting bugs to our Engineering and Product teams
  • You’ll work with customers to develop custom reports, handle our API’s like a wizard, and delight customers with magical solutions all along the way
  • Assist in building our Barcelona office culture, working with Mixpanel HQ in San Francisco and international offices to establish norms, process changes, and independent execution of Support team needs

Who we are looking for:

  • You’re empathetic and patient to explain complex concepts to a diverse audience — our customers are all over the world, in a variety of industries, with varying roles and backgrounds
  • You have excellent writing skills - your friends tell you that you write well
  • You’re an independent worker, able to problem-solve and execute in a new and growing office

Bonus points if you have:

  • Experience providing consultative services to customers and the ability to ask our customers the right business questions and utilize their data to realize their goals
  • Experience with Mixpanel — whether you have experience in our core reports or you are a power JQL user
  • Experience developing or delivering customer facing or internal trainings
  • Experience in a customer facing role or experience providing consultative services to customers.
  • Experience with debugging and resolving complex technical issues. We support all of Mixpanel’s SDKs — the most common issues are in our Android, iOS, and JavaScript libraries.
  • Technical experience using a well-known programming language (Java/C++, JavaScript, Python, etc.)

Culture Values:

  • Be open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose.
  • Customer Focus: Our customers’ success is our success.
  • Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business.
  • Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives.
  • One Team: We can’t win without each other.

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