Mixpanel is helping the world learn from its data by translating user behavior into actionable knowledge. As the leading user analytics platform, Mixpanel tracks interactions to surface information that provides valuable insights which enable businesses to make smarter decisions, break down knowledge silos and drive data-informed innovation. Mixpanel is headquartered in San Francisco with offices in New York, Seattle, Salt Lake City, London, and Singapore to serve their 26,000+ customers including 30% of the Fortune 100.
About the Role
We are looking for an analytically minded, ambitious professional to join our Business Operations team. Business Operations sits at the cross-roads of Mixpanel’s teams, driving insights from the data and seeking solutions to accelerate growth.
As Business Operations Analyst, you will conduct research and lead in-depth analysis to help set the strategic direction for Mixpanel. You will use a mix of business knowledge, financial modeling and statistical insight to identify areas for growth, synthesize recommendations, and assist in the implementation of improvements.
- Build analytical models to help support decision-making and be a go-to for ad-hoc analysis needs
- Develop and improve internal processes, optimizing for strategic business outcomes
- Drive accountability for business outcomes through KPI monitoring and review
- Assist in development of QBR and Board Meeting materials
- Specific projects are varied, but some examples include:
- Define target verticals based on analysis of historical successes
- Develop quantitative understanding of Mixpanel buyers
- Increase visibility into how buyers differ from users of Mixpanel
- Analyze root cause behind customer churn
- Model impacts of pricing changes upon current and potential customers
- Forecast performance of sales teams
- Use Mixpanel trends data to create interesting market insights
- Analyze customer behavior to identify optimal times for upsell
- Create methodologies to prioritize product improvements
We're looking for someone who:
- 2+ years previous work experience in similar roles (consulting, business operations, private equity, etc.)
- Strong analytical, conceptual and problem-solving abilities
- Quick learner with the ability to solve problems independently or with little guidance
- Willing to work in a highly demanding and results-oriented team environment
- Passionate about data management and the importance of data integrity
- Excellent written/verbal communication skills
- Motivation, drive and a self-starting attitude
- Familiarity with manipulating data from various systems and multiple methods of research
- Expertise in Microsoft Excel
- Familiarity or quick study with SQL, Mixpanel, CRM and other systems of record.
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose.
- Customer Focus: Our customers’ success is our success.
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business.
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives.
- One Team: We can’t win without each other.
Why choose Mixpanel?
A clear market leader in the product analytics space, Mixpanel has raised $77M from world-renowned VC firms like Andreessen-Horowitz, Sequoia, and YC, and our revenue has grown significantly since then. Our ambitious, collaborative team makes it possible by finding creative solutions to new challenges with scaling, reliability, design,and customer service.
Mixpanel is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.