About Mixlab:

Mixlab is the delightful pet pharmacy that is redefining customer experience in healthcare.

We launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just over a year, we’ve established trusted partnerships, and friendships, with veterinarians and pet parents across the Northeast. We focus on quality and delivering the best customer experience – check out our Instagram and our 5 star reviews across Google, Yelp and Facebook! We are venture-backed and have just raised $8.5mm of funding from early backers of companies like Facebook, LinkedIn and Slack. We will be rapidly growing the team so that we can give all pets the personalized care they deserve.

 

The opportunity:

As the Lead Product Manager, you’ll work with the CXO and digital team to create a delightful end-to-end experience for veterinarians, pet parents and our pharmacy team at scale. You will lead product strategy, development and prioritization as we prepare to expand nationally. This is an ambitious project that offers many rewarding product challenges.

 

You’ll thrive here if:

You’re a curious person driven by data and strategy. You love building complex systems and working on challenging projects. You show your passion through the quality of your work. You are constantly looking to improve and ask for help when you need it. You care about the projects you work on, the responsibility you have as a product manager, and using your skills to create positive impact. And of course, you love pets.

 

Responsibilities:

  • Work with stakeholders to scale the business and operations through software
  • Lead the product strategy based on data, user feedback, and the business needs
  • Determine product prioritization while managing and communicating trade-offs to stakeholders
  • Partner with UX and engineering to define KPI’s, user needs, and features to deliver a delightful product
  • Translate product strategy into an actionable roadmap
  • Work with stakeholders to define key data points for analysis
  • Develop both a system and processes at scale
  • Facilitate communication between different teams throughout the development process
  • Provide insights into product, technology and market trends
  • Manage software integration with partners
  • Manage project timeline
  • Roll out and strategically market new features to stakeholders
  • Run retrospectives with the digital team and present monthly reports to the executives and department leads
  • Work with the staff engineer to manage off-shore engineers

 

Qualifications:

  • 4+ years’ experience in product management
  • Self-starter and independent problem-solver who escalates issues when appropriate
  • Ability to collaborate and communicate with engineering, UX, other product managers, and non-technical disciplines 
  • Openness to others’ opinions and ideas
  • Exceptional attention to detail
  • Excellent communication skills whether it’s with internal teams, customers, or partners
  • Experience using agile methodologies to deliver products and technologies
  • Must love pets

 

Bonus points for:

  • Experience designing for SaaS platforms and internal tools
  • Engineering background
  • A love of socially responsible products and desire to make an impact 
  • Prior experience working with off-shore developers
  • 1+ years of mentoring
  • Prior start-up experience

 

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