Mirantis delivers open cloud infrastructure to top enterprises using OpenStackKubernetes and related open source technologies. The company is a major contributor of code to many open infrastructure projects and follows a build-operate-transfer model to deliver Mirantis Cloud Platform and cloud management services, empowering customers to take advantage of open source innovation with no vendor lock-in.

Mirantis Inc. is inviting an enthusiastic Technical Service Lead, who will help to identify structural, technical, and procedural shortcomings and suggest & implement improvements to help the Cloud Operations Team operate cloud environments for our Customers more efficiently.


  • Technical liaison between Product, Professional Services and Operations Teams
  • Provide technical & architectural leadership to Cloud Operation Engineers
  • Review plans for updating, upgrading and enhancing customer’s cloud environments
  • Lead change management approval committee
  • Identify possible improvements in the product, develop new requirements based on expertise from Operations Teams
  • Identify and implement improvements in support and operations procedures, workflows
  • Actively contribute to internal operations Knowledge Base
  • Review & develop Standard Operating Procedures
  • Prepare cloud performance reports for customers


  • Excellent problem-solving skills
  • Good Linux system administration and troubleshooting skills
  • Good understanding of networking concepts and protocols
  • Proven ability to adapt to new technologies and learn quickly
  • Proven ability to work effectively across corporate functions
  • Good verbal and written communication skills
  • Bachelor degree required. Business or technical degree preferred.

Nice to Have

  • Experience with OpenStack, Kubernetes, Docker & Docker Swarm
  • Experience with public cloud platforms - Google Cloud, AWS, Azure
  • Knowledge of KVM/Qemu virtualization
  • Knowledge of SaltStack configuration management
  • Knowledge of Juniper Contrail or OpenContrail
  • Proficiency in Salesforce, Jira, Confluence

We Offer

  • Work with exceptionally passionate, talented and engaging colleagues
  • High-energy atmosphere of a young open-source friendly company
  • Competitive compensation package with strong benefits plan
  • Opportunity to make a difference in the world of cloud computing
  • Flexible schedule, lots of freedom for creativity and personal growth

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