Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs. We’ve ditched losable key cards, long lines, room service and other relics for the things we miss when we travel—kitchens, groceries, workout routines, and the space to spread out. Every part of the Mint House experience is powered by smart technology, making your stay personal, predictable and effortless.
Founded in 2017, the company has raised approximately $50M from leading venture capital firms like Revolution Ventures and executives from trusted hospitality and real estate brands.
Today, Mint House has 20+ artfully designed, tech-first hotels in 14 cities including NYC, Miami, Austin and Nashville, with plans to expand to more than 3,000 units in 30 markets in the next 12 months.
About the position
As our Product Associate, you will partner closely with stakeholders in Ops and Product to support the growth of the business while collaborating within Mint House to drive efficiencies and service quality improvements.
What you’ll do
Own and manage the Mint House website to our booking engine connection
Assist with maintenance, updates, and configuration of the website using Wordpress
Responsible for ongoing configuration of guest screening tools and all guest communication architecture and configuration
Own internal systems onboarding and integration to tech stack
Implement planning for ongoing and future integrations with middleware, app, and website
Cross collaborate with multiple teams and stakeholders on digital guest experience projects - loyalty and subscription programs, mobile check in, logged in guest personalization on website and app.
Partner with Brand, Revenue, and Operation teams to leverage our tech stack to elevate the entire guest experience
Identify opportunities for process improvements and work on ad-hoc projects in conjunction with our Product Managers
What we’d like to see
Previous experience in project management in a customer centric environment
Experience building efficient processes that scale across a large organization
Experience leading cross-functional projects by using insights based on data
Excellent organization skills; both written and verbal
Ability to work collaboratively with colleagues in a data-based, team-centric environment to help develop scalable solutions
Genuinely curious and self-motivated, not afraid to dig into problems and uncover how to make things work and adapt
Experience with Wordpress, Google Console, Tag Manager, Analytics etc. a plus
Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.