Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs. We’ve ditched losable key cards, long lines, room service and other relics for the things we miss when we travel—kitchens, groceries, workout routines, and the space to spread out. Every part of the Mint House experience is powered by smart technology, making your stay personal, predictable and effortless.
Founded in 2017, the company has raised approximately $50M from leading venture capital firms like Revolution Ventures and executives from trusted hospitality and real estate brands.
Today, Mint House has 20+ artfully designed, tech-first hotels in 14 cities including NYC, Miami, Austin and Nashville, with plans to expand to more than 3,000 units in 30 markets in the next 12 months.
About the position
As our Operations Associate, you will be supporting data management, lead several system processes, and identify possible issues and resolve problems. Reporting into our Director of Operations, you will work in tandem to develop and create SOPs while improving internal processes as we enter our next stage of growth.
What you’ll do
Be an internal voice and champion to support corporate operation projects, property level pilots, and ad- hoc projects in conjunction with our Director of Operations
Create, design, and lead new pilot programs and special projects from planning to execution
Take responsibility for risk and issue management by having a hands on approach to diagnose underlying issues and process failures when errors are discovered
Maintain proficiency in the operational processes by updating and creating SOPs to be distributed across the organization
Partner on claim submissions, inspections, and other ongoing compliance related projects
Clearly communicate timelines and key concepts including phases, plans, deliverables, scope, and tasks
What we’d like to see
You have lead multi-disciplinary projects from start to finish and consider yourself tech-savvy
You’re known for being a good collaborator and gravitate towards an entrepreneurial environment
Effective communication skills: you will need to quickly understand needs or issues and deliver a clear and concise message across teams
A detail-oriented mindset with excellent organizational and project management skills
Excited by operational process and challenges, with a knack for uncovering how to make things work, even with limited resources
You are a multi-tasker and connector, as well as an organized operator who executes on both internal and external responsibilities
Demonstrated proficiency in both Google Suite and Microsoft Office
Self motivated and curious to uncover how to make things work and adapt
Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.