Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs. We’ve ditched losable key cards, long lines, room service and other relics for the things we miss when we travel—kitchens, groceries, workout routines, and the space to spread out. Every part of the Mint House experience is powered by smart technology, making your stay personal, predictable and effortless.
Founded in 2017, the company has raised approximately $50M from leading venture capital firms like Revolution Ventures and executives from trusted hospitality and real estate brands.
Today, Mint House has 20+ artfully designed, tech-first hotels in 12 cities including NYC, Miami, Austin and Nashville, with plans to expand to more than 3,000 units in 30 markets in the next 12 months.
About the position
We are looking for a highly motivated and energetic Hospitality Associate to join our ground team in downtown Detroit. This Hospitality Associate will support our Market Lead by greeting our guests upon arrival, oversee the check-in process, assist with luggage, and ensure our guests love their experience while staying at Mint House.
This is a great opportunity for someone looking to gain hospitality experience and excited about revolutionizing the hotel experience for the modern business traveler.
The role will require weekends and flexible week schedule between 10:30 am - 9 pm
What you'll do
Serve as a helpful resource in the field to troubleshoot guest issues in real-time and any guest maintenance concerns
Execute unit departure and arrival inspections to ensure units are constantly meeting or exceeding brand standards
Assist with unit upkeep, inventory management, and work with the team on ad-hoc projects
Act as a guide to downtown Detroit and share your knowledge of the city with guests as well as escort guests to their rooms
Master our software to assist the guest stay
What we’d love to see
1+ year of guest service or hospitality experience
You are willing to work a flexible schedule, that will include at least one shift per weekend and 1-night shift
Understand the importance of creating a meaningful experience and bring that spirit to our guests
Embody our core values: gritty, adaptable, and stress-tolerant
Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.