Why join Mintel? We are the world's leading market intelligence agency, and technology underpins our success. We help our clients understand consumers and consumer markets, and we aspire to provide the market intelligence behind every great business decision. Our technology allows us to deliver data, insights, and opinions in a compelling way to our clients across the globe.

We are looking for an IT Operations Coordinator to join our software maintenance and operations team in Shanghai. This team looks after a variety of key Mintel systems and products by addressing bugs, regular operational work, and proactive codebase improvements.


Responsibilities:
• Monitoring automated error reports and network status systems
• Raising and reviewing cases in Mintel’s ticketing system
• Responding to incoming requests from internal users
• Undertaking simple systems operations tasks to keep systems running smoothly
• Triaging and escalating issues according to priority / urgency
• Maintaining and updating systems documentation


Qualifications and Skills:
• Bachelor’s degree in Information Technology/Computer Science or equivalent
• Excellent written and verbal communication skills
• Excellent administrative and organizational skills with good attention to detail
• Desire to work in a collaborative environment and progress with the team
• Aptitude for identifying and solving problems
• Ability to work effectively in a stressful environment while maintaining good manners and a friendly demeanor at all times
• Ability to logically analyze, clearly document problems and decide on the best course of action


Bonus Skills:
• Experience with Linux and other Unix-like operating systems
• Basic knowledge of server-side languages, such as Python or Go
• Basic knowledge of fundamental front-end languages, such as HTML, CSS, JavaScript
• Basic knowledge of database design and usage, such as MySQL
• Experience with source control in a team environment, such as Git or SVN
• Familiarity with monitoring and reporting tools, such as Prometheus, Grafana, OpsGenie, Sentry
• Experience with Agile development methodology, such as Scrum


We hope you’ll like our:
• Culture that supports true collaboration whilst embracing remote working
• Approach to personal development where we encourage individuals to grow and share what they’ve learned
• Frequent social events, both within the department and across the company
• Future working model will be a blend of home and office working

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