This exciting leadership role based in our Chicago office will be responsible for leading and overseeing Comperemedia operations (both Direct and Omni), Menu Insights Operations and Comperemedia QA. This role will also be integral to key initiatives within operations including the continual expansion of Comperemedia Omni and the transition to new operational systems. You will be a key member of the Operations leadership team and will maintain responsibility for the oversight of US Operations.

What You Will Do:

Leadership of the operations teams

  • Oversee the Comperemedia and Menu Operations team and Comperemedia QA team
  • Ensure all SLAs for volume, turnaround times and quality are met
  • Support, coach and develop your team of managers
  • When necessary liaise with the regional head of HR for support and guidance
  • Represent your departments and actively engage in business wide initiatives such as business continuity, development of career ladders, GDPR compliance, etc.

Budgets

  • Assist with planning and managing budgets for Comperemedia and Menu
  • Oversee staffing to ensure it remains at appropriate levels
  • Ensure that costs remain within budget

Drive Efficiency and Productivity

  • Collaborate with the commercial and research leadership teams to address any issues related to volumes, turnaround time, quality or methodology
  • Work to continually improve productivity and efficiency without sacrificing quality
  • Suggest creative solutions to problems by thinking outside the box and leveraging resources across the department

What We Are Looking For:

  • Minimum 5 years management experience including managing teams with multiple layers
  • Proven operational experience including the ability to manage systems, processes and teams to meet SLAs
  • Ability to thoroughly understand large, complex workflows
  • Demonstrated ability to budget, plan and execute a project by the established deadlines
  • Confidence in managing multiple concurrent projects
  • Excellent organizational and planning skills
  • Strong attention to detail
  • Proven problem solving and analytical skills
  • Proven ability to understand complex processes
  • Ability to adapt to changing business needs
  • Goal and deadline orientated
  • Excellent written and verbal communication skills, including the ability to communicate at all levels within an organization
  • Comfortable presenting to small and medium sized groups
  • Self starter and ability to work independently or with a team
  • Experience with MS Excel and PowerPoint

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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