Mintel is seeking a talented and personable IT professional who is as passionate about technology as they are about solving customer’s issues. The IT Support Associate is responsible for analyzing, resolving and documenting level 1 and 2 technical issues raised by employees according to the department’s service level agreement.
What You Will Be Doing
Methodically troubleshoot issues while providing customers with status updates and taking action that is consistent with the available facts, constraints, and probable consequences
Act as a liaison between internal clients and other department staff to help resolve and escalate issues as required.
Convey complex and technical issues to non-technical customers, orally and in writing, in a manner that is easily understood
Ensure systems used by the Support Department, such as the inventory of assets and ticketing system are kept up-to-date and as accurate as possible.
Undertake other duties as may be reasonably required within the general level of responsibility and scope of the position, as determined by the IT Support Manager.
Demonstrate flexibility in extended hours to meet deadlines whenever required necessary.
What We are Looking for
An Associate’s degree or equivalent on the job experience.
At least 2-3 years experience in a technical help desk environment.
Strong proficiency in modern Windows client operating systems and standard applications (including Microsoft Office, Chrome/Firefox, etc.)
Possess a fundamental understanding of networking and IPv4 routing concepts (such as VPN, DNS, DHCP)
Knowledge of Linux preferred
Experience in basic administration and support of gSuite (managing licenses, configuring mail filters, add/remove/change of groups memberships)