The Client Service Manager is critical to Mintel’s team approach in servicing, retaining, growing and securing current and future clients. The ideal candidate is a highly motivated self-starter who relishes taking ownership of the job at hand. This position enables Mintel’s Latin American sales team to deliver / showcase the full value of Mintel’s solutions to current customers and new prospects.

Commercially, the Client Service Manager is responsible for partnering with Account Managers in servicing clients, ensuring strong retention and facilitating growth within our client portfolio. In partnership with Mintel stakeholders, this individual is expected to leverage strong interpersonal and analytical skills to train our clients, drive further awareness of Mintel’s solutions and deliver value through insights. The CSM is expected to provide timely and thorough responses to ad-hoc client research requests by engaging all appropriate Mintel assets.

What You Will Be Doing:

  • Create insightful, relevant analysis using data from internal products and services that include consumer attitudes and behavior, new product innovation, flavor/fragrance and ingredient tracking technology, and further analytical resources
  • Respond to client requests by turning research findings into actionable insights and commentary that impact our readers’ business initiatives
  • Interact with a wide variety of clients ranging from manufacturers, suppliers, retailers and beyond
  • On an ongoing basis, provide insight directly to clients around key trends and product activity, in-person/in-market throughout South America on a quarterly basis, over the phone and through webinars
  • Build strong relationships and partner with a wide range of colleagues in other areas of the company including Global Analysts, Consultancy, and Marketing
  • Partner with Mintel’s new business development team to prepare for pitches
  • Train new users and further engage current users to broaden awareness of Mintel solutions
  • Conduct translations of appropriate US presentations to adapt to Latin and South American market
  • Engage with clients to gather feedback and understand business objectives
  • Strategize on best client service practices for the Latin American market to drive up renewal rates
  • Partner with Product Managers to develop and enhance existing products and services

What We Are Looking For:

  • Bachelor’s degree preferred
  • Fluent in both Spanish and Portuguese required (must be able to read, write, and converse) 
  • Fluent in English
  • Proven sales and/or client service experience
  • Intermediate proficiency in the Microsoft Suite, particularly PowerPoint and Excel
  • Excellent written and verbal communication skills  coupled with impeccable organizational, analytical, and planning skills
  • Passion around expanding client relationships and excellence in maximizing account potential
  • Ability to thrive in a fast-paced environment, collaborative, team oriented environment

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

 

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