To support and apply Minitab’s global and department Objectives and Key Results in two main areas: Order and Accounts Receivable processing.
Participate in the day-to-day operations of the Customer Order and Invoice Administration department providing basic customer assistance, order entry and accounts receivable backup, along with general customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as back-up for Accounts Receivable responsibilities for global Minitab operations. As needed:
Process invoicing of daily sales orders within the financial accounting system. Ensure orders processed with exceptions comply with Company policy.
Respond to A/R related customer inquiries.
Assist with Collection responsibilities for all Minitab operating companies:
Perform direct collections activities on past-due amounts via e-mail and telephone.
Update Customer Relationship Management and Great Plains systems for those accounts going on or off credit hold.
Work with internal customers when necessary and coordinate with Sales and Customer Success to obtain all information required to complete the order process and related order clean up.
Maintain customer information within Minitab’s Customer Service databases and conduct any other administrative processes as required.
Maintain and support processes related to the software new order and renewal order processes.
Collaborate with manager to ensure transaction work is prioritized and on time.
Provide other data entry and administrative support, when needed.
Cross-train in other transaction areas and for backup purposes, as needed.
Participate in special projects as directed.
EDUCATION, KNOWLEDGE, AND EXPERIENCE
Current student pursuing a degree in Business or Accounting
Basic knowledge of accounting terms and processes.
Working knowledge of computerized Accounts Receivable processes.
Experience using computerized financial software, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems. Experience with Microsoft Dynamics is a plus.
Experience with Microsoft Office; proficient in the use of Microsoft Excel (basic Excel functions, i.e., sorting, copying, pasting, inserting rows, etc.).
QUALIFICATIONS, SKILLS, AND ABILITIES
Ability to represent the company in a professional manner and maintain customer relationships in accordance with established protocol.
Personal assertiveness, professionalism, and diplomacy necessary to collect on past-due accounts.
Highly organized, motivated and detail oriented. Capable of meeting multiple simultaneous deadlines.
Demonstrated experience in project and time management.
Ability and willingness to travel on a limited basis as needed.
Ability to speak, read, write, and understand the English language.
Minitab requires an employee starting in this position to be fully vaccinated against COVID-19. This position requires that the successful candidate provide proof of full vaccination before commencing employment. Minitab is an equal opportunity employer.