This list is not comprehensive but meant to represent the most common or important duties of the position.
Primary duties will be:
Migration of CARI documentation from ScreenSteps to the new system
Extend coverage on daily QA/QC tasks
Increase ability to cross train individuals
Increase bandwidth on Target and Connector development
Primary focus would be on developer skills for Connector bug fixes. That skill could also help with the above items.
EDUCATION, KNOWLEDGE, AND EXPERIENCE
Studying computer science or closely related technical discipline or equivalent work experience is a plus
Experience understanding API Documentation and general knowledge of various API languages is preferred
Working knowledge of computer processes including programming, server systems, and networking is preferred.
Exposure to the daily activities carried out by Customer Success functions beneficial, but not essential. This includes but is not limited to handling customer cases and working cross functionally to solve customer problems.
Strive for constant progress and provide a continual evaluation of processes and procedures.
QUALIFICATIONS, SKILLS, AND ABILITIES
Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning.
Experience working in a team-oriented, collaborative environment.
Computer literacy skills with the ability to understand the technical aspects of software and its functions.
Familiarity with ‘big data’ infrastructures a plus
Ability to learn quickly in a fast-paced environment and balance multiple priorities.
Analytical problem solver with the ability to use conventional and unconventional methods for problem identification and resolution.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Highly self-motivated, self-directed, and attentive to detail.
Work comfortably and respectfully across diverse cultures and customs.
Ability to speak, read, write, and understand the English language. Multi-lingual is a plus.
This is an immediate opening for the fall 2021 and spring 2022 semesters. Working hours and days can be flexible.
Minitab is a Federal contractor and is following all applicable COVID-19 vaccination requirements.