About Us

MindTickle is leading the way in the fast-growing field of sales enablement. Our sales readiness platform enables organizations to ramp new reps faster, coach them effectively, keep sales teams up-to-date, and create a culture of sales excellence. MindTickle has a world-class Product organization that is moving at the speed of light, enabling us to delight our customers and help them to innovate.

Our customers include some of the world’s leading companies around the globe. We are in an interesting phase of our journey and are looking for early members who will help us expand our services in the U.S. and Europe. MindTickle is a global, privately-held company with offices in San Francisco, Sunnyvale, and Pune. We are funded by top investors, including NEA and Accel Partners.

We are looking for bright, curious, customer-focused implementation consultants who are motivated by helping customers achieve success. This position provides the opportunity to work with some of the smartest individuals from both MindTickle and our customers, who work in fast-growing companies across a variety of industries.

Role & Responsibilities

Our PS Consultants are MindTickle experts who are responsible for the successful onboarding and deployment of our SaaS platform within the client organization. Their job is to accelerate the time to first value and ensure that all sales enablement programs launched throughout the year are a major success.

PS Consultants leverage their extensive MindTickle product knowledge, best practices experience, and solid understanding of sales enablement to advise and guide clients on the many decisions made during onboarding and program launches. They also act as project managers, working proactively to keep onboarding and program launches on schedule and ensuring that all milestones are met.

PS Consultants are also responsible for fully preparing the client team to successfully manage MindTickle. This includes enabling the people (Program Manager, MT Admins, Content Authors) and putting in place the processes required to move forward successfully.

Specific responsibilities include:

  • Managing the client onboarding process to ensure quick time to value, a successful deployment that meets established goals, and a positive customer experience. This includes:
    • Running project kick-off, planning, post-launch, and final project review meetings.
    • Advising on platform setup, user administration, content organization, reporting, and analytics.
    • Providing recommendations on communication planning and messaging.
    • Overseeing integrations to ensure they are delivered on time and meet the client needs.
    • Providing ongoing mentoring and support for Program Managers during onboarding.
    • Delivering or overseeing the training for Program Managers, MT Admins, and Content Authors.
  • Providing program support throughout the subscription, based on the services purchased.
    • Providing product implementation support for Program Managers.
    • Running project kick-off, planning, post-launch, and final project review meetings.
    • Advising on best practices and guidelines.
  • Supporting our Customer Success Managers in account management, planning, and business reviews.
  • Helping to develop best practices guides, tools, and templates.

Qualifications

  • 5-10 years of enterprise platform implementation experience with Fortune 100 customers
  • 2-4 years of B2B experience managing large-scale or global deployments
  • Experience as a “power user” on a SaaS, enterprise software platform
  • Comfortable with analytics and 1-2 years of experience working with data-driven dashboards and reports
  • Outstanding professional services skills (training, project management, software implementations)
  • Outstanding customer management skills (communications, problem solving, proactive support)
  • Excellent writing and verbal communication skills
  • Experience working with a rapidly changing product and thrive in a dynamic, fast-paced environment where change is the only constant
  • Hungry and humble with a low ego, and willing to do whatever it takes to succeed
  • Personable and collaborative with a track record of working successfully across teams
  • Sales enablement experience is a big plus

 

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