About this role

MindMeld is the industry’s most advanced Deep-Domain Conversational AI platform. We partner with Fortune 500 companies to build sophisticated voice and chat interfaces capable of fulfilling 90+% of natural language requests. This requires large-scale machine learning and high quality training data sets. We’re looking for our second DevOps hire. This person will monitor and operate a fast-growing production footprint of MindMeld's Conversational AI platform. 

Responsibilities
  • Monitor and operate a fast-growing production footprint of MindMeld's Conversational AI platform
  • Respond to production issues, perform root cause analysis and fix the underlying issue
  • Reinforce DevOps culture across Engineering at MindMeld through code reviews, post-mortems, mentoring and Tech Talks
  • Build and maintain our awesome suite of automated deployment, monitoring and other internal tools
  • Be actively involved in the development process: provide architectural guidance, plan deployments, monitor SLA of backend systems and help feature teams resolve performance bottlenecks
  • Be part of our 24x7 on-call rotation, along with the rest of the engineering team
Things we look for
  • BS or MS in a technical field (e.g. Computer Science, Information Technology, Math, etc) or relevant industry experience
  • 3+ years of experience in a DevOps role
  • Troubleshooting skills that go beyond the application stack: processes, disks, machines, and networks
  • Experience working in a fully cloud-based environment. Experience with AWS is a plus
  • Strong Linux administration skills
  • Reasonable programming chops in a modern language like Python
  • Experience with modern configuration management tools like Puppet, Chef, Ansible, or Salt
  • Good understanding of service-oriented architecture and associated components: services, databases, caches, queues, proxies, load balancers and more
  • Aptitude for developing amazing internal tools for deployment, monitoring, configuration and the like
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