Transforming performance by changing the way people think

MindGym is a behavioural change management business that uses psychology to help companies solve complex problems. Through our bite-sized learning programmes and e-workouts, each designed by MindGym’s team of behavioural scientists, we drive positive organisational change by transforming how people think, feel and behave in the workplace.

Our client list now includes most of the FTSE100 / S&P500 and over 3 million professionals in 60 countries have taken part in a live MindGym experience. Furthermore, we are growing rapidly and have successfully floated on the London Stock Exchange.

But this is the start, we’re launching digital products

We’re democratising coaching to unlock every employee and leader’s potential to maximise performance.

The role 

Our Customer Success Managers (CSMs) have a pivotal role with our customers in guiding them through their journey with us to discover the full value of our digital products.

As a MindGym CSM, you will be the primary contact for onboarding and proactively engaging with our customers. You will set our customers on a journey which will align with their strategic goals and help them achieve their objectives across any digital domain. MindGym CSMs will also focus on the strategic, operational and technical impact of our software products. 

Responsibilities

  • Supporting Sales with demos and trial in the sales stage.

  • Collaborate with MingGym engineering team and relevant 3rd party suppliers to set up or configure our software platforms as per customers’ requirements and troubleshoot (2nd Line).

  • Enable successful roll-out of MindGym’s digital products and services including sharing and developing relevant documentation and attending client launches/go-live.

  • Communicate with customers about their adoption trends, sentiment, and help identify opportunities for deeper engagement.

  • Driving retention and growth of our customers by understanding business needs and helping them succeed.

  • Marshall resources across the MindGym as needed to support customers’ needs and represent the voice of the customer to inform our sales process and product roadmap.

  • Help Identify opportunities for customers to act as MindGym advocates alongside colleagues (e.g. testimonials, case studies).

  • Help create and deliver high-quality training. Training for internal teams to deliver more successful content and training to clients to ensure maximum adoption and engagement within the platform.

  • Maintain launched products and existing white labelled products to triage, fix and log requests and suggested improvements with the development team.

Requirements

  • 3+ years in a Customer Success, Relationship Management, Account Management, or similar role.
  • Experience building and maintaining customer relationships.

  • Experience troubleshooting 3rd party software products and escalate when required.

  • Experience resolving issues with 3rd parties, understanding SLAs, how these translate to customer needs.

  • Results-driven mentality, self-motivated, enthusiastic and with a “can do” attitude Exceptional communication skills, highly organised, collaborative and detail oriented.

  • Empathetic, positive attitude with a desire to help our customers reach their goals

  • Bias for action & speed.

  • Strong analytical skills, as ability to translate data into insights. Experience with Excel preferred.

  • Strong PowerPoint skills.

  • Comfort in a high growth and dynamic environment, operates effectively with uncertainty and change.

  • Experience working with, and managing, customers and stakeholders

  • A high level of accuracy and attention to detail is required, excellent communication and interpersonal skills.

  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Operations).

At MindGym we believe that diversity adds incredible value to our teams, our ideas, and our culture. We don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our clients. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

Apply for this Job

* Required

  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)