Transforming performance by changing the way people think

MindGym is a behavioural change management business that uses psychology to help companies solve complex problems. Through our bite-sized learning programmes and e-workouts, each designed by MindGym’s team of behavioural scientists, we drive positive organisational change by transforming how people think, feel and behave in the workplace.

Our client list now includes most of the FTSE100 / S&P500 and over 3 million professionals in 60 countries have taken part in a live MindGym experience. Furthermore, we are growing rapidly and have successfully floated on the London Stock Exchange.

But this is the start, we’re launching digital products

We’re democratising coaching to unlock every employee and leader’s potential to maximise performance.

Additionally, the team will be responsible for defining best-in-classes digital processes, building a new portfolio of internal products and a scalable design system. We’re also streamlining our business and creating a scalable operational foundation from which to enable high growth.

The role 

We are looking for an experienced Platform Support Specialist who is passionate about supporting client deliveries across a range of Virtual Delivery Platforms (e.g. Zoom, Microsoft Teams, Webex, Blue Jeans or Google Handouts). You will join a dynamic and fast-paced environment and work with cross-functional teams to support the digital platforms adopted to deliver the company’s vision with a focus on solving and improving challenges at the heart of our organisation.

Responsibilities

  • Provide daily support for our client coach sessions across Virtual Delivery Platforms (e.g. Zoom, Microsoft Teams, Webex, Blue Jeans or Google Handouts).
  • Own the delivery model with outsourced service providers of Virtual Delivery Platforms.
  • Support the training and upskilling of internal colleagues and our Coach network with new Virtual Platform features, changes and ways of working.
  • Work closely with MindGym's IT and Customer Success team to ensure internal and external documentation is created and maintained.
  • Analyse and inform the Product team of changes needed to product range to support effectively virtual delivery by coaches.
  • Research and prototype possible new vendor platforms (if required), considering requirements across Product design and Coach delivery.
  • Act as a product evangelist to build awareness and understanding on current and new platforms.
  • Maintain a high level of security working with MindGym’s IT team.

Requirements

  • Strong experience in working with a number of Virtual Delivery Platforms (e.g. Zoom, Microsoft Teams, Webex, Blue Jeans or Google Handouts)
  • Experience of working collaboratively with client delivery teams.
  • Strong problem-solving skills.
  • Skilled at working effectively with cross functional teams in an organisation.
  • Excellent written and verbal communication skills.
  • Beneficial but not essential development knowledge of HTML.

 

At MindGym we believe that diversity adds incredible value to our teams, our ideas, and our culture. We don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our clients. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.

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