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Outpatient Navigator

Higley - Mesa, AZ

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. Our walk-in mental health facilities are open 24/7, every single day, because mental health crises don’t wait, and neither do we. With services including Psych Express Care (rapid 2-3 hour interventions), Psych Crisis Care (intensive stabilization), and Psych Progressions (outpatient therapy and IOP services), we are making a real impact. We are growing and looking for passionate professionals to join us. If you're ready to be part of an innovative, fast-growing company that’s redefining mental health care, MIND 24-7 is the place for you.

 

 

JOB SUMMARY

The Outpatient Navigator role is responsible for assisting all patients in navigating services from Crisis/Express to all Outpatient services including Progressions Counseling, Intensive Outpatient Programming, and Progressions Psychiatric services. They are an Outpatient Ambassador and have a passion for educating all patients about Outpatient services and facilitating a warm hand-off from Crisis/Express to the appropriate Outpatient service providers.

ESSENTIAL JOB FUNCTIONS

  • Acts as an Outpatient Ambassador and promotes all Outpatient services to patients and staff
  • Assists patients in navigating from Crisis/Express to Outpatient Admission
  • Removes all barriers for patient participation in services (i.e. transportation, tutorial for Telehealth, etc.)
  • Tracks daily volume and is accountable for conversion rate of patients to Progressions
  • Maintains a positive working relationship with multidisciplinary team members within Crisis/Express to encourage confidence in clinical referrals to Outpatient services.
  • Distributes Outpatient collateral and educates staff on changes to Outpatient services (i.e. IOP tracks)
  • Builds working relationship with patients in Crisis unit or Express to communicate about Discharge Plan and Outpatient services.
  • Proficient in electronic systems including MINDq to track patient foot traffic and improve patient experience.
  • Tracks reasons for Outpatient ineligibility and communicates potential solutions
  • Documents outreach attempts in patient chart
  • Identifies areas for process improvement and presents solutions
  • Schedules Intakes with Progressions Clinical Team
  • Attends Supervision and Treatment Teams as needed
  • Completes other duties as assigned

POSITION QUALIFICATIONS

 

Minimum Qualifications:

  • HSD with 3+ years experience in behavioral health field
  • Level 1 Fingerprint clearance card

 

Preferred Qualifications:

Bachelor's degree in social work or related field

2+ years post grad experience in behavioral health field

Previous Outpatient experience

 

 

With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays. 

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