About Us

Hi, my name is Teddy and I’m the CEO of MDB Co.

We design and manufacture the best juvenile furniture in the world, from the most eco-conscious cribs on the market to the most iconic and award-winning designs in the industry. Based just east of downtown Los Angeles, we are a family business built on the talents of 100 smart, entrepreneurially-wired, and self-motivated people with diverse backgrounds and interests. 

Over the years, we have developed 6 leading brands of baby products (DaVinci, Million Dollar Baby Classic, Babyletto, Franklin & Ben, Nursery Works, and Ubabub), an in-house start-up, Capsule Home, which sells home furnishings direct to consumer, and our latest venture, Beast of Leisure, a line of mid-century modern dog beds.

I see it as my top priority to cultivate a place where you will learn, grow, and be valued. We don’t have everything figured out, but we do learn quickly. It’s important to me that all of our team members enjoy coming to work every day and make an impact not only to our company and our customers, but to each other as well. Come and visit us, I think you’ll see and feel the difference right when you walk through the door.

IT Support Specialist

We are looking for an IT Support Specialist to provide support to various IT functions. You will troubleshoot issues, represent the Helpdesk via processes, engage in general system updates, and provide technology support for all associates. You will be tasked with setting up conference room meetings, maintaining computer supply inventory, and improving IT services through constant feedback. Ideally, you have a hunger for knowledge and application of IT while also being customer service centered.

What you'll be doing (including but not limited to):

  • Basic support of all phone, paging, security systems and infrastructure
  • Desktop/laptop imaging and deployment
  • Onboard new employees, including procurement and configuration of desktop & laptop systems, phone systems
  • Execute processes for terminated employees, including asset retrieval, account disablement, and all necessary security measures
  • Represent IT Helpdesk via work processes and projects with other groups
  • Communicate effectively within the department and with stakeholders regarding issues
  • Troubleshoot hardware and software-related issues for Windows, Mac, OS, and various applications
  • File Server administration
  • Active Directory administration
  • DNS/DHCP administration
  • Gateway Firewall administration
  • WiFi/Access Points support
  • Network switches support
  • Printer and print server setup and support
  • Inventory management- ensure adequate computer supplies are on hand
  • Receive requests, both directly and via tickets, and provide both friendly and efficient support to end-users
  • Provide first-level assistance and/or resolution of issues, or provide issue escalation to other IT support staff as necessary
  • Perform remote troubleshooting through diagnostic techniques and information gathering questions
  • Take ownership of client system issues and work closely with both other IT support team members as well as tech support vendors to ensure timely and accurate resolution of user requests
  • Install, maintain, and repair computer systems, hardware, software, and peripherals with both accuracy and a sense of urgency
  • Troubleshooting and maintenance of scan guns
  • Other duties as required and assigned

What you bring to the table:

  • Bachelor’s degree in IT or related field preferred, but comparable work experience will be considered
  • 2 years' minimum work experience required
  • Knowledgeable in Outlook, Sharepoint, Active Directory, Windows up to 10 Pro, Windows Server up to 2012 R2, Office 365, Godaddy, VPN installation and configuration
  • Excellent troubleshooting skills in hardware and softwareExperience with audio-visual equipment and management of presentations
  • Experience in imaging and deployment of desktop/laptops
  • Must demonstrate excellent customer service and communication skills
  • Must demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities as company continues to grow
  • Must demonstrate ability to work both independently and cooperatively in a team as needed, following-up towards completion of assigned tasks
  • Working knowledge of broadband and Wi-Fi connections
  • Knowledge in DHCP, DNS, Windows or Cloud network setup is a plus
  • Knowledge in cloud computing platform console administration in AWS, Azure, Google Suite, Shopify is a plus
  • Knowledge of MikroTik Router and Switch and Avaya phone systems are a plus

What you'll get:

  • Competitive pay
  • Health insurance monthly premiums covered 100% by us, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • Company matching 401k
  • Vacation/travel and health/wellness subsidy programs
  • Tuition reimbursement
  • Monthly celebrations - lunch is on us!
  • Matching charitable donations to the nonprofit organization of your choice
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free MDB Co. swag + generous employee discount on products

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