Mighty is using technology to solve one of the most important and overlooked challenges of our time: the steep obstacles faced by accident victims and the people supporting them to achieve medical recovery, financial security, and legal justice. We reject society’s stigma around personal injury and see a service that, when done well, delivers justice for millions of ordinary people who could not otherwise afford it. Fresh off our 2021 Series B from a top-tier VC, we’re building innovative solutions at the intersection of legal, financial, and health tech for the injured and everyone who supports them.
Mighty is hiring a Medical Case Manager who will be responsible for providing medical care and management services for Personal Injury victims who need medical assistance. In this role, you will be responsible for providing concierge-level customer service and will help the injury victims obtain the medical care that they need. You will be a self-motivated collaborator who values communication and integrity to help clients navigate the legal process and reach their goals faster. You will have a strong background in Personal Injury from the legal and medical perspective, and will understand the fundamental value of independent work while collaborating cross-functionally and delivering extraordinary service to our clients. This role will be based in Atlanta, GA.
What you’ll do:
Client Focused Tasks:
Communicate with clients throughout the client’s journey so they fully understand the progress on their case.
Direct management of the client’s medical treatment including evaluating cases for treatment, reviewing medical records, and managing relationships with physicians and staff.
Draft and prepare legal documents with client information.
Engage with the team to understand the medical management of each case to be in alignment with the client’s interest in reaching their goal, the team’s interest in moving clients forward and Mighty’s interest in creating raving fans.
Create efficiencies through developing and refining Mighty’s systems including policies and procedures, templates, diagrams, work-flows, etc.
Analyze case data to better understand how we can improve our services and the time we spend servicing our clients.
We want to hear from you if you:
Have 3+ years of proven experience as a Case Manager/Medical Manager
Have a strong background in personal injury medical case management
Have a strong understanding of legal strategies and documents
Are creative and have a desire to innovate and streamline processes
Are capable of adhering to deadlines in a fast-paced environment
Are a self-motivated team player
Have excellent verbal and written communication skills
Are comfortable with change, uncertainty, and ambiguity
Are technically proficient and have experience with cloud-based legal providers
Are highly organized and have strong problem-solving skills
Nice to have:
Fluent in Spanish
Full Benefits - health, vision, and dental, 401(k) with company contribution
Flexible paid time off - take time when you need it