Midi is seeking a Patient Care Representative to join our growing healthcare start-up. We are seeking someone who has empathy and compassion for supporting women 40+.

Pay: $18-20/hour

Status: Full time, benefited, employed (W2)

Hours: Saturday-Wednesday, 8am-5pm Pacific Time

Responsibilities:

Answer high volume patient inbound calls
Resolve patient concerns, including technical support and complaints
Triage patient calls using the patient portal (athenaHealth) or Zendesk when necessary

Skills:

Ability to maintain a high level of professionalism and calm
Ability to manage competing priorities
Self-starter

Minimum Requirements:

5 years providing a high touch patient experience
2 years Zendesk experience
2 years Athena experience
2 years Google Workplace experience (required)
Strong and professional verbal communication skills
Strong and professional written communications skills
Strong, reliable internet and quiet, distraction-free workplace

What we offer:

Opportunity to join a growing start-up at the ground level
Health, dental and paid time off
100% remote environment

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Do you have at least 2 years of experience using Zendesk? *

Do you have at least 2 years of experience using AthenaHealth? (Please note: Athena experience is required for this position.) *

Do you have at least 2 years of experience providing a high touch patient experience? *

What is your level of expertise using athenaHealth? *

Do you have strong, reliable internet connection and quiet place to work? *

Are you able to commit to the schedule for this role? (8a-5p PST, Wednesday-Sunday)

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