Please make sure to read the application thoroughly and follow the appropriate application process, incomplete applications will not be considered.
We believe the place where you are born shouldn't determine your opportunities in life. We provide access to global opportunities by offering a world-class education no matter where you come from.
Microverse is an online school for software developers where students learn to work remotely with people from around the world. Students don't pay tuition until they get hired and start a global career. As of today, we have students in 100+ countries, and more than 90% of our alumni get a job within 6 months with an average salary increase of 240% working for companies like Microsoft, and VMWare.
We are backed by amazing investors worldwide, including Y Combinator, Northzone, General Catalyst, and many world-class angel investors, such as Paul Graham, Paul Buchheit (the creator of Gmail), Kevin Hartz (the founder of Eventbrite), and Erica Brescia (Github's COO).
We are a passionate and fast-moving team of global citizens working remotely from 12+ countries. Being remote-first and transparent, we take pride in the amazing remote culture we are building, while also making time for in-person time with team members around the world. We are a small but mighty team of curious, life-long learners, who love tackling challenges and helping shape the future of education.
Talent is universal, but opportunity is not. We're on a mission to change that. With the recent closing of our Series A, there has never been a more exciting time to join our growing team.
About the Role
The Core Program Operations Manager is the person ultimately responsible for the operations to run our full-stack web development program. The core program includes all the experience from day one (after Admissions) and until they move to job searching (when the responsibility is handed over to Career Services).
The main goal of our full-stack web development program is that our students achieve the technical and soft skills needed to land international and remote jobs as software developers. For that purpose, we have designed a program based on peer-to-peer (without teachers or lectures), mastery-based (to adapt to students with different learning speeds) and project-based learning (quick and actionable feedback is provided by coaches and code reviewers).
As the Core Program Operations Manager, you will coordinate the people and operations to make sure that our students make progress, achieve the learning goals, and move to job search as soon as possible. To do that, you need to make sure that the program operations scale while ensuring that our students are having an excellent experience as individuals, in coordination with Student Success.
As the Core Program Operations Manager, you will report directly to the Program Director who owns the end-to-end operations of the program, including Admissions, Student Success and Career Services as well. You will also collaborate with the Product Development team to help shape the future of the program.
- Own the core program operations end-to-end.
- Be accountable for some core KPIs such as completion rate, completion time, and NPS.
- Maintain and service (from an operational perspective) the P2P systems to keep an excellent learning experience as we scale the organization.
- Collaborate with Student Success to understand the individual needs of our students and build scalable processes to support them.
- Forecast operational needs to guarantee that students are having an excellent learning experience, while achieving the learning goals of the program.
- Collect students' feedback and make it actionable to improve the quality of their experience in the program.
- Collaborate with Product Development to implement scalable processes, and provide input for the product roadmap.
- Write documentation to transparently describe the systems and processes that you own.
- Manage the people responsible for program operations, such as the project and code reviews manager.
Experience & Skills Requirements
- 4+ years of experience designing and managing high-quality and complex operations.
- Experience as a manager, including but not limited to defining individual objectives, conducting performance reviews, and leading groups.
- Data analysis skills to track the performance towards achieving operational KPIs.
- Capacity to quickly use and master no-code/SaaS tools (e.g. Airtable, Zapier, etc).
- Experience working for a fast-growing startup.
- Excellent verbal and written communication skills.
- Be comfortable with change, ambiguity, and autonomy in a fast-paced environment—we're a startup, so change and ambiguity are certainties, not possibilities.
- Are eager to experiment and learn.
- Are based in Africa, Europe, or the east coast of the Americas (for max. timezone overlap with the rest of the team).
- Consider yourself to be a global citizen and are passionate about making opportunities more equally distributed around the world.
- Demonstrated passion for the learning and education sector.
- Have experience working remotely.
- Have high empathy for working with individuals from different countries and cultures.
At Microverse, salaries are non-negotiable, transparent, and based on location and experience. The salary range for this role could be between $61,848.91 - $121,924.22. We used Medellín and London for the range benchmarks.
Some example salaries for locations are below:
- Medellin: $61,848.91
- London: $121,924.22
- Lagos: $82,079.69
- Buenos Aires: $66,289.58
- Madrid: $90,297.27
- Cape Town: $75,844.05
- New York City: $116,354.17
The equity compensation for this role is 0.254%.
Core Working Hours
At Microverse, we strive to work asynchronously as much as possible in order to make global remote collaboration effective and efficient. However, we have core hours where every team member is expected to be available for meetings. Core hours at Microverse are 10:30 am to 12:30 pm Eastern Time, USA. If you live on the West Coast of North America or in East Africa/Europe, this will probably impact your daily schedule more than other team members.
Why you might be excited about us
- Opportunity to join a fast-growing, mission-driven company and make a positive impact on thousands of people around the world.
- Leading all-remote working culture.
- International company retreats with our global team once every ~9 months.
- Meet-the-team travel allowance.
- Learning and development stipend for books, courses, and conferences.
- Hardware & office set up stipend.
- Unlimited PTO and 12 weeks fully-paid parental leave.
- Work alongside our fully distributed team from 12+ different countries.
- This position is a full-time remote position.
- Our team believes in and embodies our core values:
- We are global citizens
- We are passionate about our mission
- We invest in people
- We are eager learners
- We are transparent
- We take ownership of our work
- We live a harmonious life
How to Apply
- Send us a short paragraph telling us why you think you are a great fit for this position and include the keyword in the job listing to make sure that you read the entire job description. Applications without an introduction including the keyword will not be moved forward in the process.
- This position is a full-time remote position.
- Due to the high number of applications we receive, we will only be able to get back to you if we decide to move forward with your application.
- If you pass the first screening, we will invite you to the second step of our hiring process where we use a tool called Hireflix to ask a few questions. We use this tool to promote asynchronous communication and to achieve a more objective initial screening - both of which are very important in our remote environment.
- Following steps: Interview with the hiring manager, short take-home assignment, general and cultural fit interview with a team member, and finally, a cultural fit interview with our CEO.
Microverse is an equal opportunity employer and acts in this capacity without regard to race, color, religion, sex, national origin, age, or disability.