This critical position is situated in our Talent Solutions division, where we've cultivated a robust partnership with a highly esteemed client. The NetSuite System Administrator role operates externally from our internal functions at Myers-Holum, focusing exclusively on addressing the dynamic requirements for our client's success with NetSuite and other integrations as they come into play. As a pivotal part of our Talent Solutions arm, our client is in search of a proactive and forward-thinking NetSuite System Administrator to join their leadership team.
As a system admin, you will be responsible for installing, configuring, maintaining, enhancing, and troubleshooting these applications. You will also provide level 2 user support, which involves resolving complex issues that cannot be handled by the level 1 help desk team. You will work closely with our developers, project managers, and customers to ensure that our applications meet the needs and expectations of the organization.
Industry: Construction
Role: NetSuite System Administrator
Location: Annapolis, MD
Onsite: hybrid
Key Responsibilities:
- Participate in NetSuite Implementations
- Participate/Lead in Assessments
- Prepare Technical Design Documents for Customizations
- Conduct quarterly account reviews to identify customer satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc
- Provide technical and functional subject matter expertise to team
- Install, configure, update, and monitor NetSuite business applications.
- Perform backups, restores, migrations, and upgrades of application data and settings.
- Ensure that the applications are secure, reliable, and compliant with industry standards and best practices.
- Troubleshoot and resolve technical issues related to the applications, such as performance, connectivity, compatibility, and functionality.
- Provide level 2 user support, which involves answering questions, providing guidance, and solving problems that are escalated by the level 1 help desk team.
- Document and communicate the solutions and root causes of the issues.
- Collaborate with the developers, project managers, and internal team to provide feedback and suggestions for improving the applications and business processes.
- Stay updated on the latest features, enhancements, and changes of the applications and the industry trends.
Your Background and Skills:
- Strong knowledge of Oracle NetSuite and at least 3 years of experience in system administration, with NetSuite business applications
- Comprehensive understanding of landscape of web technologies and standards
- Experience and knowledge of best practices surrounding ERP
- Proficient in troubleshooting and problem-solving skills, with attention to detail and accuracy.
- Excellent communication and customer service skills, with the ability to explain technical concepts in a clear and concise manner.
- Ability to work independently and as part of a team, with flexibility and adaptability to changing priorities and deadlines.
- Willingness to travel occasionally to customer sites and provide on-call support as needed.
- Written communication, verbal communication, and mathematical skills.
- Excellent interpersonal skills.
- Able to exhibit a high level of confidentiality.
- Excellent organizational skills.
- Must be able to identify and resolve problems in a timely manner.
- Close attention to detail and the ability to work independently as well as part of a team.
- Must be able to handle multiple tasks and adjust priorities within deadlines.
