Want to work for a dynamic company that welcomes creative inventors to help build software that adds value to millions of people?  Let’s talk!!

mHelpDesk is not your average software company. Located in Fairfax, VA, we are a fast growing start-up and recent recipients of the TIMMY Award for Best Tech Culture in DC in 2019!  mHelpDesk is a part of ANGI Homeservices Inc. (NASDAQ: ANGI), a federation of spirited technology companies that build for a better economy. We build products that solve real problems and turn home improvement jobs imagined into jobs well-done with our service based software. People throughout North America and Europe rely on our technologies to book quality home service pros across 500 different categories, from repairing and remodeling to cleaning and landscaping. Over 250,000 service professionals find work through ANGI Homeservices and complete over 20 million projects each year.

Our mission is to create the easiest and most powerful software solution that helps field service and repair businesses manage everything from contacting leads to collecting payment. We provide mobile and online tools that are unmatched in performance, reliability, and functionality. Our team consists of dedicated and highly-skilled developers, product managers, marketers, sales professionals and customer support experts. We are committed to providing the best software backed by the best people.

We are looking for a talented and energetic UX-focused Product Designer to compose user-centric solutions that give our customers a world class experience. This person will be joining a dynamic product team that works in close collaboration with our development and QE teams helping to shape and influence future features and products, driving customer outcomes. You’re the ideal candidate if you have driven and delivered software designs that create simplicity and increased customer engagement.You must also be a team player, always giving your best to provide for our customers. We value every team member and if we hire you, it’s because we think you can do big things with us.  You can learn more about our work environment and product HERE or HERE!


  • Working alongside other Product Designers, develop a comprehensive understanding of our product needs and collaborate with the product team to develop use cases, user stories, user flows, and wireframes.
  • Conduct research with users, sales, and customer success to identify and eliminate sub-optimal design patterns and usability issues.
  • Serve as a key member of our solution team to define solutions to important market problems.
  • Be accountable for all assigned design work. Ensure the job gets done by doing the work necessary to achieve designated outcomes:
    • Translate wireframes into well-thought-out interfaces, high fidelity mockups, and smooth and intuitive interactions.
    • Design and conduct usability tests with users and internal stakeholders.
    • Update the design system using Sketch libraries and Zeplin.
  • Clearly articulate creative ideas and concepts.
  • Be a great team player. Collaborate closely with developers, product managers, and stakeholders in workshop and solution sessions.
  • Work closely with developers and QA team to ensure pixel perfect implementation of design deliverables.
  • Solve problems creatively and effectively. Participate in the discovery and ideation process for ongoing features and product enhancements. Provide feedback, ask questions, and propose solutions.
  • Promote and evangelize best practices, design tooling, with a mentality for efficiency and simplicity.
  • Occasionally design new branding and marketing materials and support other internal design needs.

 Preferred Requirements

  • 2+ years of professional experience in Interaction and Visual Design
  • Portfolio demonstrating experience with complex web app design, mobile experience a plus
  • Experience with design software such as Sketch, InVision, Axure and/or Adobe CC
  • Experience conducting UX research using proven methodologies, including questionnaire design, usability testing (moderated remote and in-person), card sorting, etc.
  • Basic understanding of front-end development systems and tools like HTML5, CSS3, Javascript, React, Semantic
  • Excellent written and verbal communication skills with the ability to communicate cross-functionally with teams and leaders from various backgrounds
  • Experience with web analytics tools such as Pendo, Google Analytics, Heap, etc. (or other similar software)
  • Comfortable with Google office products

 *A portfolio of sample work is required to be submitted along with candidate resume. 

mHelpDesk is a leading provider of web-based service management software that is revolutionizing how companies manage their customers and service tickets. We’ve grown our customer base to 6,000+ companies over three years by offering superlative support and a hassle-free sales experience from a smart and dedicated team of support specialists who also guide customer trials through the conversion process. mHelpDesk was rated 5 Stars in Capterra, and has been featured on CBS Money Watch, Tech Crunch, Washington Business Journal, and The Boston Globe. Learn more at www.mHelpDesk.com.

You will be joining a bright group of experienced folks who love what they are doing to create a unique experience for our customers. Individuals seeking employment at mHelpDesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at mHelpDesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.