Who are Metapack?

We are a tech company that works with a lot of the world’s biggest ecommerce players to integrate them with over 450 carriers around the world to make delivery easy. We are a multi-tenant SaaS platform. We give them the platform to help consumers decide their delivery preference and track the parcel’s progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel – all underpinned with lots of data. We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo, eBay, and Zalando. In fact, we work with so many retailers and carriers it’s highly likely that you’ve interacted with us at some point when ordering goods online!

In August 2018, we were acquired by Fortune 100’s 2nd fastest growing company, stamps.com. We have super ambitious and exciting plans all centred around our tech. Metapack will play a role in shipping around 600 million parcels in 2018 and with the wider stamps.com family the number rises to 2.5bn parcels. Metapack has been growing at 40% year on year over the last 5 years and continues to grow at a rapid rate.

Our Values;

The way we work really is at the heart of Metapack, and our 4 core values are brought together to give a sense of our culture.

With Innovation and Integrity at our core, we have a flat and open culture where data & evidence, backed by honest and frank discussions, beats subjective opinion and hierarchy.  We Collaborate with energy and Passion on meeting the needs of our fantastic customers and partners.

We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With stamps.com ownership comes the ability to operate largely independently away from Board meetings and old world thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the MetaPack culture – and we love working with like-minded people.


 

Join us as:

 

Customer Support Officer

 

You will take care of solving technical problems of our clients by: 

  • telephone and e-mail acceptance of technical problems notifications, 
  • identifying and preliminary analysis of the sources of problems, 
  • system support for notifications: registering, assigning priorities, 
  • informing clients about the statuses of their cases, 
  • remote connection with client systems in order to correctly assess the situation and make appropriate improvements, 
  • continuous monitoring of the functionality of our platform and the changes introduced on it. 

 

We are looking for a person who: 

  • has strong English command and will be able to exchange information related to handling reported technical problems, 
  • is able to actively listen and find optimal solutions for problems encountered, 
  • likes to work with people and has, as an additional advantage, experience in working with a business client, 
  • is interested in IT, programming and has a high motivation to expand knowledge in this field, 
  • is open to work in a team, likes to help and doesn’t afraid to ask for help. 

 

What will you get in return? 

  • product training and professional implementation to work, 
  • the possibility of flexible working hours to be able to work and learn at the same time, 
  • possibility of cooperation with representatives of the world's largest brands, 
  • experience built in cooperation with teams from Great Britain and the USA, 
  • opportunity to work with the latest IT technologies, including: Amazon AWS, New Relic, Jenkins, Docker, 
  • career development prospects, such as developing in the customer support department or changing to the field of activity in which you feel best, including: business analysis, implementation, programming. 
  • free, private medical care, 
  • an attractive life insurance offer, 
  • co-financing for sports and recreation activities - the greater, the longer you are with us, 
  • free English, German and Spanish language courses, 
  • comfortable working conditions - support for the team and superiors, rooms for active and passive relaxation, sweets, fresh fruit and juicing machines, integration events,
  • possibility to work in a home-office using equipment provided by Metapack,
  • or in our office prepared in accordance with all safety requirements during a pandemic.

 

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