Who are Metapack?

Every day, the world’s largest online retailers rely on Metapack to ensure e-commerce deliveries of all sizes are delivered to their customers on time, anywhere in the world. We are a multi-tenant SaaS platform and we integrate into over 450 carriers and many of the world’s leading e-commerce software providers. We give our retail clients the platform to help consumers decide their delivery preference and track the parcel’s progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel – all underpinned with lots of data. We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis and Boohoo. In fact, we work with so many retailers and carriers it’s highly likely that you’ve interacted with us at some point when ordering goods online!

We have been growing over 20% year on year consistently over the past 5 years and are continuing with our ambitious growth plans. We are part of the Stamps.com family of companies which supports our growth as well as providing global career opportunities.

Our Values;

We are passionate about our values, which form the backbone of the Metapack Operating System which brings together our Vision, Mission, and our Goals.  TRUST is at the heart of everything we do, and we strive to attract amazing people who are Transparent, Reliable, Unafraid, Selfless, and Tenacious.

Why would I want to be a Project Manager at Metapack?

Our customers are leading ecommerce, retail and B2B organisations that use Metapack products to connect to carriers and to deliver choice and convenience for consumers, across borders and across the world.

Metapack project managers work with our customers to plan, implement and deliver Metapack into the customer’s IT architecture and physical operations in order to meet their business goals, on time, within budget and to high levels of customer satisfaction.

Energy and passion for our business and customers is a part of the Metapack culture – and we love working with like-minded people.

If you’re organised, motivated, driven to contribute to a high-performing team and really want to be part of business that is delivering market leading solutions, then we want to hear from you.

What would I be doing?

  • Managing multiple concurrent ecommerce transformation projects for ecommerce, retail and B2B organisations and 3PL’s and carriers from inception to close
  • Leading customer engagement from project inception through to transition into our support and account management teams for ongoing customer care continuity
  • Planning project delivery to delight customers – exceeding quality, time and cost expectations; whilst mitigating risk and issues
  • Managing and maintaining standard project documentation to enable accurate and up to date reporting and timely visibility of risk or escalation e.g. BRD, Actions Log, Risk Register etc.
  • Assembling and leading project resources across customers, 3rd party carriers, and internal teams (including Metapack teams in multiple locations)
  • Building collaborative, open and trusted relationships that increase the customer's perception of the value Metapack brings to their business and expands future business opportunities.
  • Managing internal & external stakeholder expectations, ensuring the right communications plan approach
  • Providing regular and high-quality project communication, presentations and status reporting to stakeholders at all levels.
  • Assesses project performance and communicates lessons learned to increase knowledge.
  • Use your creativity and leadership skills to resolve all project issues including budget, timeline, scope changes, software functionality and technology
  • Maintaining a commercial Focus: project accounting of financials and time recording, ensuring accurate & profitable billing.

Who are you?

  • Minimum of two years of Project Management experience of software implementations
  • Minimum of two years of external customer management experience
  • Awareness of ecommerce, logistics, order fulfilment processes and supporting IT systems
  • Degree educated or equivalent business experience
  • Software Development Life Cycle familiarity and experience: Agile, Waterfall, Hybrid
  • Experienced in managing multiple concurrent projects and juggling competing priorities and demands
  • Experienced in effectively managing matrix teams and virtual teams in multiple locations
  • Willing to travel as required to support the needs of your projects; expected to be less than 20% of your time

It would be great if you also could bring

  • Prince II or equivalent certification
  • IT Business analysis experience
  • Experience of working with WMS or shipping software a significant plus
  • SaaS project exposure
  • JIRA software experience

What are the perks?

  • the opportunity to cooperate with representatives of the world's largest brands,
  • experience built in cooperation with teams from Great Britain and the USA,
  • open and transparent career paths inside the organization,
  • up to 30 days of vacation per year (additional days are granted along with seniority at MetaPack) + an additional free day for volunteering once a year,
  • free private medical care,
  • attractive life insurance offer,
  • co-financing for sports and recreational activities - the greater, the longer you stay with us,
  • free English, German and Spanish language courses,
  • comfortable working conditions - support for the team and superiors, relaxation rooms, sweets, fresh fruits, integration events,
  • possibility to work in a home-office using equipment provided by Metapack,
  • or in our office prepared in accordance with all safety requirements during a pandemic.

Apply for this Job

* Required