About us
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
About the role
Our customers are leading ecommerce, retail and B2B organisations that use Auctane products to connect to carriers and to deliver choice and convenience for consumers, across borders and across the world. Auctane project managers work with our customers to plan, implement and deliver Auctane into the customer’s IT architecture and physical operations in order to meet their business goals, on time, within budget and to high levels of customer satisfaction. Energy and passion for our business and customers is a part of the Auctane culture – and we love working with like-minded people. If you’re organised, motivated, driven to contribute to a high-performing team and really want to be part of business that is delivering market leading solutions, then we want to hear from you
What will you be doing?
- Managing multiple concurrent ecommerce transformation projects for ecommerce, retail and B2B organisations and 3PL’s and carriers from inception to close
- Leading customer engagement from project inception through to transition into our support and account management teams for ongoing customer care continuity
- Identyfing the standards and methodology approach to be employed in a project from our delivery framework
- Planning project delivery to delight customers – exceeding quality, time and cost expectations; whilst mitigating risk and issues
- Managing and maintaining standard project documentation to enable accurate and up to date reporting and timely visibility of risk or escalation e.g. BRD, Actions Log, Risk Register etc.
- Assembling and leading project resources across customers, 3rd party carriers, and internal teams (including AUCTANE teams in multiple locations)
- Building collaborative, open and trusted relationships that increase the customer's perception of the value AUCTANE brings to their business and expands future business opportunities.
- Managing internal & external stakeholder expectations, ensuring the right communications plan approach
- Providing regular and high-quality project communication, presentations and status reporting to stakeholders at all levels.
- Assesses project performance and communicates lessons learned to increase knowledge.
- Resolving all project issues including budget, timeline, scope changes, software functionality and technology
- Maintaining a commercial Focus: project accounting of financials and time recording, ensuring accurate & profitable billing.
What are we looking for?
- Minimum of three years of Project Management experience of software implementations
- Minimum of three years of external customer management experience
- Awareness of ecommerce, logistics, order fulfilment processes and supporting IT systems
- Degree educated or equivalent business experience
- Software Development Life Cycle familiarity and experience: Agile, Waterfall, Hybrid
- Experienced in managing multiple concurrent projects and juggling competing priorities and demands
- Experienced in managing and coaching project team members
- Experienced in effectively managing matrix teams and virtual teams in multiple locations
- Willing to travel as required to support the needs of your projects; expected to be less than 20% of your time
What will make you stand out?
- Prince II or equivalent certification
- IT Business analysis experience
- Experience of working with WMS or shipping software a significant plus
- SaaS project exposure
- JIRA software experience
What do we offer?
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🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.
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📦 99% discount on your personal shipment orders via Packlink.pro
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💙 Up to 150 USD/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
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😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
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Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
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👩⚕️We have an Employee Assistance Program with psychological assistance free of charge.
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⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
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💜 An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
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🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
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🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
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📺 Internal and external training, free access to online training platforms such as Linkedin Learning
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🏠 Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.
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📙 Personal Training Budget. Up to 7.600/ 3.500 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
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🌅 Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).
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🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
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🏥 Free private medical insurance.
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📄 Attractive life insurance.
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🏐 Co-financing for sports and recreational activities
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🏐 Gym membership co-financing
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🏢 Nice Office in Zielona Gora (free drinks, snacks…)
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Do you want to know a little bit more about the team? Please, don’t hesitate to reach out to Amazing Auctane-PL and our Instagram
