Metalab ships products loved by billions worldwide, influencing how we work, live, and play. Chances are, you've interacted with many products we've helped shape. At Metalab, we apply human-centered design from the inside out. We care deeply about who we hire and work hard to support every person, on every project, no matter what. This people-first approach allows us to do the kind of work we can get excited about, in a work environment we can be proud of. That’s where you come in. You’ll join our Operations team to coordinate and strengthen the nuts and bolts that drive us all forward. With quick feet and a quick mind, you’ll help resource projects, coordinate vendors, and assist with business operations. You’ll thrive on the challenge that comes with ever-shifting priorities, needs, and perspectives.

Responsibilities:

Resource Management

  • Join resourcing meetings with department heads and directors, taking notes and capturing action items
  • Create new projects in Resource Manager tool
  • Create, update, and maintain assignments in Resource Manager tool
  • Work with Resource Managers to scenario-plan potential projects
  • Keep track of resourcing decisions that need to be made by department heads and directors
  • Manage PTO and PTO coverage needs
  • Work with Resource Managers to create capacity, utilization, and chargeability reports weekly and monthly

Vendor Management

  • Understand contractor needs to work with Talent Acquisition to source and vet for approval
  • Support Talent Acquisition by contacting freelancers to understand potential fit for a project
  • Create vendor NDA, MSA & SOWs
  • Cross-check timesheets against contractor invoices
  • Support vendor onboarding into Metalab
  • Keep vendor database up to date and work with project teams to collect and document feedback on vendor performance
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  • IT Operations
  • Help set up new vendors in required tools when necessary

The must-have shortlist:

  • Previous experience in an operations support role, preferably in an agency
  • Demonstrated experience managing operational projects 
  • Solutions-oriented and a positive spirit
  • Driven by data and a curiosity for asking questions and finding answers
  • Ability to create and maintain analytics reporting
  • Multitasking maven with excellent time-management skills
  • Confident command of Google Suite (Sheets, Slides, Docs)
  • Experience with Resource Management tools a plus

Location & Working Hours

Our philosophy is simple: We hire people from all over the world. If you have the skills, strong wifi, and excitement to work with us, we’d love to hear from you. For this role, we are open to remote candidates located within CST to BRT time zones or folks open to working within those hours.

Equal opportunity employer

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways!  We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life.  We hire based on talent, and we’re proud of our global perspective.

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