As a UX Researcher at MetaLab you will be responsible for making sure that the product team is set up for success. You will act as a compass, pointing teams toward the most impactful product designs. You’ll spend your time listening to and understanding the needs and goals of both clients and users, unlocking answers that will set product teams up to create world-class products. Your research readouts will frame up and define user needs and priorities, and identify product recommendations to address pain points. Reports, personas, workflow diagrams, and user stories are just a few of your outputs in order to fully arm our product teams.

Responsibilities:

  • Identifying the research needs for projects as they kick off
  • Creating research plans and clearly outlining your role and the roles of your cross-functional team members
  • Developing discussion or moderator guides for user sessions
  • Facilitating, moderating, and reporting back on user research
  • Conducting usability testing of clickable prototypes both online and in the field
  • Collaborating with design to form well-validated recommendations for the product or project based on what you learned in research
  • Presenting any and all research findings to clients
  • Being available throughout projects to be a resource for the teams around any sort of user questions

What we’re looking for

  • Willing to be wrong– as researchers, we model bias reduction for our teammates, and thus need to be aware of the ways our own biases interfere with our ability to see the whole picture
  • Striving– for growth, for learning, for best practices. We’re a very self-motivated team, and we stay focused on continuous improvement and innovation
  • Ability to run a room– you can confidently and smoothly navigate all types of user research both in person, online, one-on-one and in larger group situations
  • Experience developing JTBDs, personas, and user journeys
  • Product background or ability to understand complex product concepts
  • Listening and problem-solving– often we are working with first to market products, and we need to apply research tactics flexibly to understand user needs
  • Succinctness– the most important thing for our cross-functional collaborators is really clear, concise user pains points that can be solved by amazing product design
  • Ability to distill and provide clear and actionable recommendations to the product team
  • Quantitative background, with experience running large-scale surveys and analytics an asset
  • Agency experience an asset

Equal opportunity employer

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways!  We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life.  We hire based on talent, and we’re proud of our global perspective.

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