The Position

The IT Specialist owns, executes and constantly improves day-to-day IT operations at Mesosphere. This person is responsible for recurring operations in his or her local office and region, including technical support, employee onboarding and offboarding, office infrastructure, device life cycle management, etc.

As the primary IT contact for Mesonauts in his or her region, the IT Specialist has daily opportunities to make positive impacts on the Mesosphere community. This person is expected to prioritize and compartmentalize work in order to keep IT operations running smoothly while working on additional IT projects.


  • Field and complete or assign incoming support requests from San Francisco and remote Mesonauts based in North America, with occasional crossover to other regions
  • Onboard new Mesonauts in your region, including procurement, account and equipment deployments, and IT orientations
  • Manage the life cycles of user devices
  • Identify and resolve or escalate technical issues related to office infrastructure, including conference rooms, networking, A/V and event spaces
  • Own A/V and technical aspects of events hosted from the San Francisco office
  • Maintain and contribute to the company’s knowledge base by documenting common support requests and the required steps to resolution
  • Contribute to efforts to consistently review processes, identify problem areas, and conceive and execute suggestions to improve
  • Commit to providing our internal customers with the highest-quality IT experience possible
  • Maintain high availability and physical presence during local business hours, 9:00 AM–6:00 PM Pacific time, with occasional schedule adjustments as needed
  • Make time to collaborate with the global IT team and other departments on technical and organizational projects
  • Prioritize requests and projects according to business relevance
  • Assume additional responsibilities related to IT operations as required by the business

Required Qualifications

  • Bachelor’s degree or equivalent
  • 2–4 years’ experience in a service desk and/or IT operations role
  • Experience working in the technology industry or a similar engineering-focused organization
  • Experience supporting macOS, Windows and Linux operating systems
  • Experience working in ticketing and documentation
  • Experience administering common business systems and saas services, e.g. GitHub, Google Apps, Jira, etc.
  • Familiarity with Linux and Windows servers
  • Expert knowledge of common office infrastructure, e.g. networking, video conferencing, A/V, etc.
  • Understanding of information security
  • Strong written and verbal communication skills
  • Demonstrated analytical thinking and problem-solving skills
  • Work hard, play hard ethic

Perks at Mesosphere

  • Competitive Salary
  • Stock Options
  • Company 401K Plan
  • Unlimited Vacation
  • Health Insurance
  • Dental & Vision Insurance
  • Life Insurance
  • Pet friendly office in downtown San Francisco
  • Catered meals at the office
  • Gym/Wellness Stipend

About Mesosphere

Mesosphere is leading the enterprise transformation toward distributed computing and hybrid cloud. We combine the rich capability you get from public cloud providers with the freedom and control of choosing your own infrastructure.

Mesosphere DC/OS is the premier platform for building, deploying, and elastically scaling modern applications and big data. DC/OS makes running containers, data services, and microservices easy across your own hardware and cloud instances.

Mesosphere helps businesses accelerate time to market, ensure resilient applications, and save on cloud and infrastructure costs. Backed by T. Rowe Price, Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, Mesosphere is headquartered in San Francisco with a second office in Hamburg, Germany.

Apply for this Job

* Required
File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Mesosphere are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.