Role Responsibilities

  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
  • Address product related questions and technical challenges
  • Integrate customer internal applications and systems with Mesosphere Enterprise DC/OS Platform
  • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Monitor accounts to ensure usage of DC/OS product stack and optimal performance
  • Frequently conduct and coordinate tactical operations reviews with client teams
  • Act as the middle-man to support organization so as to ensure client escalations are resolved in due time
  • Partner with Account Sales teams to build relationships with decision makers, business contacts, and influencers
  • Accurately replicate, identify, and document software defects with appropriate tracking system
  • Perform quarterly value assessments and create case studies
  • Assist in product trainings as needed

Knowledge, Skills and Requirements

  • Excellent English language skills (verbal and written) required
  • BS or MS in Computer Science or equivalent work experience
  • More than three years experience in a technical account management role
  • Ability to match client’s business requirements with product capabilities
  • Background in technical consulting or professional services 
  • Excellent interpersonal skills that build positive relationships with other team members
  • Strong ability to organize work schedule and time to ensure deadlines are always met
  • Hands-on, technical, problem solver
  • Knowledge of distributed systems
  • Familiarity with several of the following:
    • Distributed systems: Hadoop, HDFS, Spark, Zookeeper, Kafka, Cassandra, Microservice architectures
    • Programming languages: Python, Ruby, Bash
    • Datacenter operations: provisioning, capacity planning, network design

About Mesosphere

Mesosphere is dedicated to helping enterprises unlock the next generation of datacenter scale, efficiency and automation with Apache Mesos. Mesosphere’s open source product, the datacenter operating system (DC/OS), is a new kind of operating system that spans the entire datacenter, pools datacenter resources, and automates IT operations. Backed by Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, Mesosphere is headquartered in San Francisco with a second office in Hamburg, Germany.

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