Merge Storytelling and Technology
MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit mergeworld.com.
Promote Health, Wealth & Happiness
We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.
As our Sr.. IT Specialist, Technical Documentation, you will…
Be responsible for building and maintaining the IT documentation processes and procedures; as well as overseeing the day-to-day tasks around support of training and communications documents for the IT team.
Be Accountable and Responsible
- Develop and maintain a robust IT documentation system that serves both internal IT operations and end-user IT needs.
- Collaborate with IT and other departments to create, refine, and standardize technical documentation, including but not limited to manuals, procedural guides, and reports.
- Work closely with the IT team to ensure documentation reflects current processes, practices, and systems.
- Manage the lifecycle of technical documentation, from initial creation to regular updates, keeping pace with the changes in the MERGE IT department.
- Manage and update the IT Knowledge Base/Wiki and other knowledge management platforms.
- Actively participate in the creation of training and educational materials, aligning with MERGE’s culture of continuous learning and development.
- Manage the lifecycle of technical documentation, from initial creation to regular updates.
- Proactively suggest improvements and best practices for IT documentation and communication strategies.
- Ensure all written materials adhere to company branding and messaging guidelines.
- Become a resource for other MERGE departments to craft a process for managing and maintaining their technical documentation.
These are the qualifications we’re looking for
- 5+ years’ experience in IT support, with at least 2 years of experience in technical writing or documentation
- Bachelor’s degree in Computer Science, Technical Writing, Communication, or a related field or equivalent experience
- Proficiency in Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite, and Adobe Acrobat
- Exceptional written and verbal communication skills, with meticulous attention to detail
- Ability to distill complex technical concepts into clear, concise, and user-friendly documentation
- Familiarity with HTML, CSS, and documentation publishing software is a plus
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And here’s how we live our values at MERGE
- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!