Director of Operations

Remote in the U.S., Brazil, or Latin America

As director of operations, you will enable Mercy For Animals to be maximally efficient and productive by analyzing and improving processes, enhancing information sharing and interdepartmental communication, and collaborating with leadership on long-term operational planning.

You will do invaluable work:

  • Collaborate with teams and departments across the organization to develop standard operating procedures (SOPs) and best practice guides (BPGs) for all support functions
  • Partner with teams and departments across the organization to implement SOPs and BPGs
  • Create and maintain an organization-wide inventory of up-to-date SOPs and BPGs that is centralized and easy to use
  • Develop and administer regular organization-wide workflow surveys; analyze results; and recommend improvements regarding processes, decision-making, collaboration, tools, and other resources to increase efficiency, achieve strategic goals, and maximize impact
  • Identify opportunities across the organization to recommend and implement effective cost-reduction strategies
  • Manage and improve the Mercy For Animals Intranet 
  • Develop, maintain, and analyze efficient monitoring and evaluation systems for key performance indicators in partnership with relevant teams and departments
  • Collaborate with the project management office to optimize project flow and management across the organization

You have the following qualifications:

  • Bachelor’s degree in business, nonprofit management, or a related field
  • Minimum three years’ operations or project management experience, ideally in the nonprofit sector
  • Proven success in developing, implementing, and overseeing plans to improve internal systems, processes, and procedures
  • Ability to create and implement strategies and effectively manage change

Is this the right fit? Absolutely, if this sounds like you:

I am highly organized and self-motivated, and I have a knack for devising out-of-the-box solutions to complex issues. I am globally minded and adept at culturally competent communications. A committed vegan, I am passionate about the mission, vision, and values of Mercy For Animals.   

Compensation and Benefits

Earn an annual salary of $60,000–$75,000, depending on qualifications, and enjoy a commute-free life as an at-home worker. Our paid time-off policy, including 20 vacation days a year, staff-appreciation days, holidays, and sick leave, is as generous as our no- or low-cost health insurance. We also offer a 401(k) plan, not to mention a collaborative and innovative work environment. *If you are based in Brazil or Latin America, annual salary and benefits may be different from those listed above. 

Mercy For Animals is a globally minded organization, and we value diverse perspectives and backgrounds. Potential team members of every color, orientation, age, gender, origin, and ability are encouraged to apply. We are committed to providing an inclusive, positive, respectful, safe, and supportive work environment where equal opportunities are available to all team members.

By submitting your information, you are indicating that you have read our Privacy Policy and accept its terms.

Apply for this Job

* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Mercy For Animals are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.