EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.
COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
BENEFITS STATEMENT: All full-time, benefits eligible employees will be eligible for MHCD’s benefits plan. For a full description of benefit offerings, please visit: https://mhcd.org/workplace-of-choice/.
COVID-19 VACCINATION: or an approved medical or religious/faith-based exemption is required for employment/internship with the Mental Health Center of Denver. Newly hired employees must be fully vaccinated (that is, at least two weeks past their final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious/faith-based exemption, within their first three (3) days of employment. Information on how to request an exemption will be provided at the time of offer.
Learn what it is like to work at the Mental Health Center of Denver:
STARTING SALARY: $53,975 - $63,500/yr
POSITION SUMMARY: Support the people we serve and with basic computer troubleshooting, teach a variety of computer classes, implement creative ways to advance the 2Succeed program with technology. Create required data reports for the 2Succeed program. Carry a caseload of approximately 25 people that are interested in technology education or careers. Maintain and monitor local computers used by the people we serve. Problem solve and ensure adherence to security procedures. Serve as a liaison to the Mental Health Center of Denver IT department to troubleshoot 2Succeed needs.
ESSENTIAL JOB FUNCTIONS:
- Maintain, service and replace as needed, all technology equipment in consultation with the IT department
- Create accounts for people we serve and update passwords as needed according to MHCD protocol
- Provide training classes to include but not limited to:
- Social media
- Identity protection
- Internet basics
- Keyboard skills
- Online support for students and job seekers
- Provide question and answer labs for those we serve
- Manage a caseload of approximately 25 people and complete all required documentation
- Provide crisis intervention and de-escalation as needed. Provide services with a trauma informed approach
- Provide computer account orientation for the people we serve.
- Maintain all user accounts for people we serve
- Maintain and support the front desk station
- Create and support required reports for IPS Fidelity, DVR and metrics. Complete data tracking in consultation with Business Intelligence.
- Assist in the management of network infrastructure, including but not limited to network printers, copiers, fax machines, AV equipment, projectors, video conferencing equipment and secondary support for the telecommunication system.
- Oversee in the implementation of new technologies in accordance with MHCD policies and procedures.
- Provide basic technical assistance to support people we serve and the Helpdesk
- Support IT department as needed, install, relocate, repair, maintain, configure computers, peripherals, network, patch cabling and communications equipment related to the people we serve according to the IT department specifications.
- Act as the point of contact at the 2Succeed program for the IT department and help troubleshoot when necessary.
- Other related duties as assigned.
EDUCATION: Minimum bachelor’s degree in technology, education, human services or related field. Certified Psychiatric Rehabilitation Practitioner preferred or willing to become certified within a year.
EXPERIENCE: Analytical proficiency and working knowledge of information systems. Prior teaching or facilitating experience preferred.
SKILLS AND COMPETENCIES:
- Strong teaching skills.
- Excellent IT troubleshooting skills, strong ability to recognize urgency and prioritize action.
- Excellent organization, flexibility, strong interpersonal skills with the ability to work cooperatively with all levels of staff.
- Excellent written and verbal communication skills. Ability to share and teach technology specifics to people we serve.
- Will have access to confidential and sensitive personnel, financial, information regarding the people we serve. Must have ability to maintain confidentiality and use discretion.
SUPERVISORY RESPONSIBILITIES: None
MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.
TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.
WORKING CONDITIONS: May require occasional evening or weekend hours.