EMPLOYMENT VALUE PROPOSITION: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

COMMITMENT TO DIVERSITY & INCLUSIVENESS: The Mental Health Center of Denver values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COMMITMENT TO PAY EQUITY: Mental Health Center of Denver is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.  We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

 

Learn what it is like to work at the Mental Health Center of Denver:

STARTING SALARY: $20.19/hr - $24.03/hr

POSITION SUMMARY:  As part of Accounts Receivable/Billing team, responsible for medical insurance billing, reporting and accounts receivable reconciliation functions, denial management, verifying and updating client insurance benefit information, tracking required client financial documentation, obtaining and tracking authorizations, consulting clients via phone to obtain information, explain benefits and explain and collect balances, coordinating insurance information with clinical sites. Each Accounts Receivable Coordinator will specialize in at least two AR areas and cross-train in three or more of the above areas.

 

 ESSENTIAL JOB FUNCTIONS:

  • Prepare and submit electronic and paper claims to Medicare, Medicaid and other Third-Party Payers in accordance with prescribed standards.
  • Post receivables and reconcile AR accounts.
  • Denial Management
  • Maintain accurate billing records in accordance with prescribed standards.
  • AR monthly reconciliation reports
  • Obtain and maintain accurate, detailed client eligibility information in AR and client database system.
  • Verify client eligibility and benefits.
  • Track service authorization requirements and usage and obtain authorization as necessary.
  • Cross trains in several functional areas or specific duties, processes, as assigned.
  • Answer incoming calls from clients, clinicians and other staff members on the department’s Billing Line phone system.
  • Maintain a trauma informed environment of wellbeing.
  • Perform other duties as assigned.

 

Benefit verifications:

  • Obtain and maintain accurate, detailed client eligibility information in AR and client database system.
  • Verify client eligibility and benefits.
  • Assist clinicians in completion of necessary administrative paperwork related to insurance or a client’s financial information.
  • Track required client financial documentation and assist clinical teams as needed in maintaining documentation in accordance with payer requirements.
  • Explain benefits and financial responsibility to clients.  Obtain client insurance information as needed to determine ability to pay.
  • Lab Corp Billing and benefit checks

 

Authorizations:

  • Track service authorization requirements and usage and obtain authorization as necessary.
  • Act as direct liaison to clinical teams, communicating about client information to obtain authorizations.

 

Billing:

  • Prepare and submit electronic and paper claims to Medicare, Medicaid and other Third-Party Payers in accordance with prescribed standards.
  • Communicate with AR Manager and AR team of any issues that interfere with claim submission/payment remittance.
  • Post receivables and reconcile AR accounts.
  • Maintain accurate billing records in accordance with prescribed standards.
  • Prepare accurate AR reports as necessary.
  • Work with AR Manager to research Medicare, Medicaid and Third-Party issues as needed.
  • Follow through with other Programs/Departments to ensure accuracy and compliance with billing standards.
  • Injection Billing and tracking
  • Perform other duties as assigned.

 

Denial Management:

  • Contact payers to resolve claims payment discrepancies.
  • Research and handle claims payment appeals and denials.
  • Work with AR Manager to research Medicare, Medicaid and Third-Party issues as needed.
  • AR monthly reconciliation reports

 

 

EDUCATION:  Preferred associate degree in business, medical billing or related field, or equivalent experience in healthcare/medical insurance environment.

 

EXPERIENCE: 

  • Minimum two years of healthcare financial/business office or similar third-party payer claims experience. 
  • 2+ years experience in insurance verification, billing and authorization requests.

 

SKILLS AND COMPETENCIES:

  • Strong customer service, organization, adaptability, professional appearance and demeanor. Positive and proactive attitude.
  • Strong communication skills (verbal and written) - ability to effectively interact with internal and external customers while maintaining composure during stressful situations. 
  • Ability to prioritize multiple tasks.  Detailed oriented and organized is a must. Good time management skills.
  • Adept with various software including but not limited to: Avatat/EHR, Microsoft products focused on Outlook and Excel.
  • Ability to work collaboratively in a team environment.  Must be able to work in a diverse work environment with people from all walks of life.
  •  Internet, Microsoft Office computer experience with word processing, spreadsheets, and similar programs.

 

 SUPERVISORY RESPONSIBILITIES:   None   

 

MACHINES AND EQUIPMENT TO BE USED:  Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

 

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching.  May require lifting up to 40 pounds.   Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment. 

 

WORKING CONDITIONS:  May require occasional evening or weekend hours.

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