Who We Are

MemryX, Inc. is an AI semiconductor startup company headquartered in Ann Arbor, Michigan, with branches in Taipei and Hsinchu, Taiwan and Bangalore, India. We develop highly scalable and innovative AI accelerator chips that offer high performance, low energy, and customer ease of implementation for embedded Edge AI vision-based applications and real-time data processing. The company has working HW & SW for customer sampling, with production designs in the pipeline, and a system architecture designed for a future of neuromorphic computing. MemryX is backed by excellent VC funding and is currently in a stage of rapid growth.

While our tech is one of a kind we would not be able to make these advancements without our team. Our collaborative culture is one of the keys to our success.

Who You Are

  • You are an open and honest communicator who values your team
  • You are innovative, enjoy bringing new ideas to the table and are receptive to ideas and feedback from others
  • You’re passionate about advancing the state of the world through new technology
  • You enjoy the ambiguity and pace of a startup environment

The Role

This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.

What You Will Be Doing:

  • Drive customer issue resolution over supported product features with internal
    laboratory and in the field test/debug, working closely with ASIC/FW/SE teams.
  • Provide customer support for design-in activities with MemryX ASIC and modules.
  • Perform customer board review services including schematic, layout, signal integrity,
    power and thermal solution.
  • Generate collateral and documentation such as checklists and best practices.
  • Debug customer failures, RMA, problems, including on-site support as needed.
  • Host training on products for customers and sales teams.
  • Ensures quality customer issue resolution with Service Level Agreement
  • Build close relationship with clients and publish regular progress report.

What We Expect to See:

  • BS/MS in EE/ECE with 7+ years of experience in Embedded/PC Systems, Customer
    Engineering.
  • Hands-on experience on customer support with ASIC/Module and various host
    platforms.
  • Familiar with issue analysis/debugging of high-speed interfaces like PCIe/USB/DDR.
  • Strong written and verbal communication skills and track record in driving solutions
  • Self-driven, organized with strong technical skills.

What We Would Be Happy to See:

  • Hands-on experience of PCIe based ASIC support with various formfactors.
  • Embedded, PC systems experience with Linux/Windows OS.
  • Knowledge of ASIC design and board level implementation flow.

Reports to: Sr. Director, Head of VLSI

Work location: Hsinchu, Taiwan

Hours: Full-time

Employment Opportunity and Benefits of Employment: We are committed to creating and fostering a diverse and inclusive workplace environment for all of our employees. We are an equal opportunity employer.

MemryX offers a generous benefits package.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MemryX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.