Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
 
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
 
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

The Role:

As the Senior Specialist, Logistics, you will own all ecommerce logistics in a global network. This involves everything from execution to performance, carrier partnerships, leading projects and going deep into data to find the next opportunity. If you are excited to solve operational problems, while also diving into data to find our next opportunity - this might be the role for you!

It’s a great time to join the Logistics team because we are working to create a fast, reliable and scalable supply chain in a growth environment. 

What You'll Do:
  • Own ecommerce logistics end-to-end including execution, performance, continuous improvement and cross-functional projects. 
  • Own all ecommerce logistics metrics across speed, cost & service. Deep Dive performance metrics and proactively find opportunities to close gaps. 
  • Own the month-end analysis for ecommerce logistics and supports the budget development for ecommerce logistics. 
  • Partner closely with carriers to drive performance and uncover opportunities. 
  • Drive execution on ecommerce logistics, resolving issues and ensuring timely delivery. Partners with Customer Experience, Product Supply, Retail and Operations.
  • Leads mid-sized cross-functional projects such as launch of same-day delivery or localized shipping opportunities. Work across teams to make things happen.
  • Conduct network analysis to identify new opportunities to improve speed, service, and customer experience.
  • Create business cases evaluating different opportunities and effectively work with teams to take on new ideas.
  • Coach others on the team and help them grow (indirectly).
  • Leads all holiday preparation for the overall logistics team.
  • Works closely with the Product team to integrate technology into the supply chain. Effectively captures ideas, communicates and assists with implementation
  • Partners with cross-functional teams on day-to-day issues and supports projects with retail, cx, product supply and product.
What You'll Bring To The Team:
  • Highly analytical, willing to dive into data and find opportunities. Able to take on ambiguous problems and develop business cases and models to evaluate opportunities (e.g., network analysis etc, carrier selection etc.).
  • Ability to lead cross-functional projects across teams (e.g., product supply, product, retail etc). Lead end-to-end from identification to execution to retrospectives.
  • Continuous improvement mindset  - Always looking for the next opportunity. Proactively finding ways to improve our business across cost, speed and customer experience.
  • Ability to drive execution to ensure on-time shipments and work internally and with carriers to resolve issues.
  • Experience in operation setting (transport, logistics, or ops) preferred.
  • Passion to deep dive metrics, understand root cause and help close gaps.
  • Strives in ambiguous situations and brings a problem solving approach to work.
  • Interest in coaching junior employees and helping them grow in their role (even when they don’t report directly to you). 
Things We Consider An Asset:
  • Familiar with GSuite, Fulfil.io, Customs regulations,
  • Lean Six Sigma exposure or continuous improvement exposure is a plus
  • Experience with shipping software platforms
  • SQL or ability to learn (or similar skill set for data deep dives). 
Benefits at Mejuri:
  • A minimum of three weeks vacation, plus generous personal days and three religious observance days (for full-time employees)
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • Internal coaching department and learning and development to support career growth and plans for everyone.
  • A generous product discount!
Please note that these benefits apply to full-time employees.
 
Location:
At Mejuri we embrace an onsite working environment and support our fulfillment employees to be successful onsite to drive collaboration and deepen relationships with one another.
#LI-Hybrid
This role will be operating onsite at our fulfillment centre and our headquarters in Toronto

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes 

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions 

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment 

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress 

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated 

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
 
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
 
 

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At Mejuri, it is our mission to cultivate and celebrate inclusivity across all levels of our organization & throughout our candidate experience process, as well as represent the communities we serve. To stay true to creating a process that is reflective of your needs, we are gathering demographic data and kindly request your voluntary participation. We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. You will also have the option to select "Prefer not to answer" for each question. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. Your participation will help to drive meaningful change within our company, our culture, and our brand. Our intention is to use this data to inform Mejuri’s Diversity, Equity and Inclusion strategy and roadmap, by identifying areas of priority and importance when it comes to attracting a diverse and represented workforce.

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