About Mejuri
We’re on a mission to redefine luxury and we want you to be a part of that journey. Since being founded in 2015, Mejuri has turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world. Because jewelry is an expression of self, and how you show up in the world should have no limits. That’s why we work with trusted suppliers across the globe, using high-quality, responsibly-sourced materials to create pieces meant to last a lifetime—that feel like you. The people behind our pieces extend beyond our incredible partners and trusted supplier network to our incredible employees around the world. Over the years, we’ve grown from a small team working out of Toronto, Canada to a global brand with over 500 employees across our headquarters and retail stores. As we continue to grow our retail footprint, our key recruitment focus is to curate teams who deliver on our mission across the globe.
Role Purpose
Mejuri is opening a brand new location at Chestnut Hill, The Street and we are looking for customer focused individuals to join our retail team!
At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri’s brand vision and values both with your team and with every customer you meet.
Availability
- Must have open availability Friday through Sunday and be available minimum one weekday or weeknight
- Must be available to work during special event periods including Black Friday and Boxing Day
What You'll Do
- Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
- Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
- Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
- Work on a team of motivated and collaborative people who are unified by our corporate mission
- Champion Mejuri’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
- Assist in efficiently transacting customers with accuracy and diligence
- Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases
- Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
- Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions
What You'll Bring
- An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
- Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
- An ability to learn and retain relevant product knowledge to suggest and style for our customers
- Is able to think critically and solution in the moment to deliver on customer and business needs effectively
- An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
- Ability to pay attention to customer feedback, trends and shares insights with management
- Great attention to detail, and a highly organized working style and strong sense of initiative,
- Ability to work on the sales floor for extended periods of time.
- History of successfully participating in and contributing to a positive team working environment
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Our values are:
FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
