The company is a leading telehealth provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually, in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company as we execute on our growth plan.
The Intake Specialist will need to be an independent worker, detail-oriented, and have a sense of urgency. Additionally, they will have strong organizational habits and must have the ability to meet critical deadlines. The Intake Specialist is responsible for managing the daily patient referral and authorizations process.
ESSENTIAL FUNCTIONS:
Provide outstanding customer service to all facilities, patients, and patient families
Patient registration and handling of all intake calls and emails for over 400 facilities across the US
Process new patient intakes by securing required information and authorizations necessary for treatment
Verify patient eligibility for insurance reimbursement
Submit patient information into the Company’s Electronic Health Record System
Professional image in appearance, words and actions
Efficiently use payer portals to obtain claim status and authorizations
KNOWLEDGE, SKILLS AND ABILITIES:
3 years or more of previous experience in the healthcare industry
Demonstrated understanding of the medical insurance eligibility verification process
Knowledge of the medical billing process
Experience with any medical billing or practice management software
Intermediate to expert level skills in MS Office and MS Outlook
Minimum high school diploma or GED
This job description is not inclusive and there may be other tasks and responsibilities