Mediahub is one the hottest and fastest growing media shops in the U.S. We’ve been honored as Ad Age's Media Agency of the Year, a Leader in Forrester's first-ever wave of major media shops, and Adweek's U.S. Media Agency of the Year.

The Media Operations team within Mediahub will oversee agency and team operations across clients, lead/assist in new business on-boarding, and establish and refine internal processes, helping to streamline efficiencies for internal agency systems to best fit our client needs. Operations managers work closely with the client-facing leads to coordinate accounts ensuring that there is seamless integration and collaboration between planning, buying, analytics, Search, Media Sciences, Social, Comms Planning and Creative teams, all working together to create the best work for our clients. They are instrumental in coordination across integrated accounts and when resources are needed from MullenLowe or other offices within the MLG network, global, or other IPG partners. The Operations Team will serve as a liaison between Planning (account) and finance with regard to billing matters. Ops will work closely with Executive Assistants to ensure we have a complete picture of what’s going on across clients/offices and that we have our leadership designated to be in meetings/reviewing priority plans/proposals/issues, etc. on an ongoing basis going forward.

This person will be responsible for:
Oversee Mediahub’s operations, processes, procedures across U.S. network., working with service line leads and EDs/GMDs to ensure alignment and to develop sound customizations of process/procedures/etc.

  • Coordinate development of consistent job descriptions, titles, and roles & responsibilities across departments and teams. Manage agency resources and Mediahub’s specific needs, in partnership with IT, Finance, and MullenLowe Operations leads. Manage team of Operations professionals to bring alignment to more facets of our business between offices/teams.
  • Optimize operational processes and standards, aligning teams within the 4 offices to network-wide processes for consistency across service lines and clients
  • Serve as process contact for Service Line leads to align on ways to optimize, standardize, customize internal work processes for client and team needs
  • Manage infrastructure and interface needs – coordinate access and support needs for users across media and agency software/systems.
  • Create/update key templates, T&Cs, etc. in collaboration with Finance and legal Serve as champion of utilizing approved formats unless client dictated and approved to diverge from.
  • Maintain tracker of Mediahub Staff as well as how they are shifting (new system in development). Track staffing plans to actual on regular basis, run burn reports on agreed-upon schedule, etc.
  • Work closely with MullenLowe Operations leads, IT, Finance and other shared services that Mediahub has the resources and support needed on an ongoing basis.
  • Ongoing development of Mediahub resources and tools – partner with Operations teams in each office as well as the MullenLowe Ops leads to identify new/review existing tools on an ongoing basis as appropriate. Track in handout for all new hires/regular distribution to current team.
  • Manage/facilitate training for all employees as appropriate in collaboration with Mediahub University and HR teams.
  • Setup SOW and staffing plans with input from leads on pitch team/ancillary. Route docs for review, ensuring feedback is obtained/addressed throughout the scoping process.
  • Maintain a relationship with various business units and identify natural opportunities to support growth, and troubleshoot issues as it relates to new business development.

Client on-boarding and New Business

  • Lead new clients on-boarding, including drafting master service agreements and scopes of work in partnership with Client Finance leads. Coordinate on-boarding timeline throughout, potentially playing client facing role as appropriate, depending on seniority and situation.
  • Ensure admin setup is handled, legal and finance documents are completed in a timely manner and we get the information needed for our systems from the client.

Success in this role looks like:

  • Four-year degree or equivalent experience.
  • 10+ years of media or creative agency experience preferred
  • Understanding Mediaocean and Vantage
  • Ability to work across diverse teams
  • Calm under pressure and unflappable
  • Willing to ask questions to solve problems
  • Understanding of the creative and media processes within mid-to-large scale agencies

You must be eligible to work in the United States to be considered for this role.

This job description is subject to change at any time.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: - please include your location in the subject line of your email (BOS, NY, LA, WNS)

Mediahub is an EEO/AA M/F/Disability/Vet Employer.
Mediahub participates in E-Verify.

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