Mediahub is one the hottest and fastest growing media shops in the U.S. We’ve been honored as Ad Age's Media Agency of the Year, a Leader in Forrester's first-ever wave of major media shops, and Adweek's U.S. Media Agency of the Year.

The Media Operations team within Mediahub will oversee agency and team operations across clients, lead/assist in new business on-boarding, and establish and refine internal processes, helping to streamline efficiencies for internal agency systems to best fit our client needs. Operations managers work closely with the client-facing leads to coordinate accounts ensuring that there is seamless integration and collaboration between planning, buying, analytics, Search, Media Sciences, Social, Comms Planning and Creative teams, all working together to create the best work for our clients. They are instrumental in coordination across integrated accounts and when resources are needed from MullenLowe or other offices within the MLG network, global, or other IPG partners. The Operations Team will serve as a liaison between Planning (account) and finance with regard to billing matters. Ops will work closely with Executive Assistants to ensure we have a complete picture of what’s going on across clients/offices and that we have our leadership designated to be in meetings/reviewing priority plans/proposals/issues, etc. on an ongoing basis going forward.

This person will be responsible for:
Oversee Mediahub’s operations, processes, procedures across U.S. network., working with service line leads and EDs/GMDs to ensure alignment and to develop sound customizations of process/procedures/etc.

  • Coordinate development of consistent job descriptions, titles, and roles & responsibilities across departments and teams. Manage agency resources and Mediahub’s specific needs, in partnership with IT, Finance, and MullenLowe Operations leads. Manage team of Operations professionals to bring alignment to more facets of our business between offices/teams.
  • Optimize operational processes and standards, aligning teams within the 4 offices to network-wide processes for consistency across service lines and clients
  • Serve as process contact for Service Line leads to align on ways to optimize, standardize, customize internal work processes for client and team needs
  • Manage infrastructure and interface needs – coordinate access and support needs for users across media and agency software/systems.
  • Create/update key templates, T&Cs, etc. in collaboration with Finance and legal Serve as champion of utilizing approved formats unless client dictated and approved to diverge from.
  • Maintain tracker of Mediahub Staff as well as how they are shifting (new system in development). Track staffing plans to actual on regular basis, run burn reports on agreed-upon schedule, etc.
  • Work closely with MullenLowe Operations leads, IT, Finance and other shared services that Mediahub has the resources and support needed on an ongoing basis.
  • Ongoing development of Mediahub resources and tools – partner with Operations teams in each office as well as the MullenLowe Ops leads to identify new/review existing tools on an ongoing basis as appropriate. Track in handout for all new hires/regular distribution to current team.
  • Manage/facilitate training for all employees as appropriate in collaboration with Mediahub University and HR teams.
  • Setup SOW and staffing plans with input from leads on pitch team/ancillary. Route docs for review, ensuring feedback is obtained/addressed throughout the scoping process.
  • Maintain a relationship with various business units and identify natural opportunities to support growth, and troubleshoot issues as it relates to new business development.

Client on-boarding and New Business

  • Lead new clients on-boarding, including drafting master service agreements and scopes of work in partnership with Client Finance leads. Coordinate on-boarding timeline throughout, potentially playing client facing role as appropriate, depending on seniority and situation.
  • Ensure admin setup is handled, legal and finance documents are completed in a timely manner and we get the information needed for our systems from the client.

Success in this role looks like:

  • Four-year degree or equivalent experience.
  • 10+ years of media or creative agency experience preferred
  • Understanding Mediaocean and Vantage
  • Ability to work across diverse teams
  • Calm under pressure and unflappable
  • Willing to ask questions to solve problems
  • Understanding of the creative and media processes within mid-to-large scale agencies

You must be eligible to work in the United States to be considered for this role.

This job description is subject to change at any time.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@mullenlowe.com - please include your location in the subject line of your email (BOS, NY, LA, WNS)

Mediahub is an EEO/AA M/F/Disability/Vet Employer.
Mediahub participates in E-Verify.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pd

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Mediahub are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.