About Us

When it comes to food experience, me&u helps you always feel like a local. The company’s vision is to bring that feeling to everyone, anywhere - so no matter what neighbourhood you live in or visit, you’ll always know the perfect place to go and exactly what to order.

me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and offices in Melbourne, Sydney, London and Austin, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.

About The Role

Our Account Management team is committed to supporting venue partners in effectively implementing me&u, ensuring high adoption rates and active engagement from both venues and customers. As an Account Manager, your role involves partnering with venues to optimize their use of our product strategically. This includes nurturing relationships with current partners and identifying growth opportunities within their portfolios.
Given that the US is an emerging market for me&u, you'll need to embrace an open, positive, and experimental mindset to tackle local challenges. You'll also need to provide product and market feedback comfortably, and participate in collective team efforts to shape our presence and success in the US market.

What You'll Do

  • Proactively drive portfolio growth by implementing strategic initiatives and leveraging strong relationships with venues to maximize GMV and drive measurable results while consistently highlighting the value of me&u
  • Work tirelessly to give me&u venues the ultimate experience, making sure they are set up for success and feel supported along the way
  • Establish a feedback loop to enhance venue satisfaction and engagement, to reduce churn
  • Conceive and execute commercial and operational projects within your local market, collaborating with Sales, Marketing, and Product teams
  • Develop an in-depth understanding of the me&u product and its features to drive impact and engagement across your accounts and those within your team
  • Proactively seek opportunities to enhance team efficiency and processes, aiming for continuous improvement to deliver an enhanced customer experience
  • Collaborate cross-functionally with the US team to strategize on successful implementation of me&u in US venues
  • Utilize internal tools such as Slack, Front, Loom, Figma, Notion, Hubspot, and Sisense to streamline operations and communication

What You'll Need

  • Proven experience in Account management
  • Strong relationship-building abilities to cultivate enduring partnerships with venues
  • Strategic thinking and problem-solving skills with the ability to execute commercial and operational projects
  • Proactive and positive attitude towards gathering and implementing feedback to enhance customer satisfaction and engagement
  • Adaptability and openness to innovation, particularly in navigating challenges within emerging markets
  • Capacity for cross-functional collaboration to drive successful implementation of me&u in US venues

Nice To Have

  • Startup or hospitality industry experience
  • Self-starter who is action oriented and possesses a strong sense of urgency
  • Demonstrated ability to upsell, cross-sell, obtain referrals, and grow an existing client base

#LIHybrid

Why me&u?

Work with impact and purpose. We’re helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve. 

Work with great people. Work alongside a supportive, diverse and inclusive team. You’ll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way. 

Work that challenges you. We’re growing quickly, and you will too. You’ll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally. 

Work that works for you. We’re a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team’s mental health & overall wellbeing, with access to mental health days and support programs.

Diversity and Inclusion Commitment

We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.

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