As the Director of Merchant Operations at MealPal, you will be responsible for the successful launch and day-to-day operations of our merchants.

You’ll ensure all merchants are quickly and successfully on-boarded onto the platform. You’ll work in coordination with our partnerships, engineering and product teams to provide our merchants the best possible experience. You will help troubleshoot issues, ensure all merchant inquiries are responded to in a timely manner, and monitor key metrics. You will create and scale processes to drive the growth of the business.

Responsibilities:

  • Manage the on-boarding and launch of all merchants, including photography needs, payments, and backend data
  • Manage the team that communicates daily with our merchants via phone and email
  • Troubleshoot and find smart solutions to challenges, while identifying new ways to enhance our merchants' experience
  • Build scalable processes to increase productivity and streamline operational tasks
  • Work cross-functionally with the partnerships, product, engineering and finance teams to improve merchant experience and hit business goals
  • Own all Merchant Ops KPIs
  • Ensure accuracy in all merchant data, schedules, and offerings in our database
  • Manage relationships with outside vendors

Requirements:

  • Experience creating and scaling processes to meet business needs
  • Analytical and data driven with exceptional attention to detail
  • Experience managing and growing a team
  • Exceptional organizational skills
  • Strong written and verbal communication skills
  • Problem solver with a can-do attitude
  • Whiz in Excel / Google Docs
  • 7-10 years of professional experience

Compensation:

  • Competitive base salary
  • Meaningful equity and the opportunity to build something
  • 401(k) with company match
  • Health benefits, paid vacation, and free lunch & dinner
  • Opportunity to work with a smart, passionate team

Apply for this Job

* Required
File   X
File   X